Customer Support Representative, Contract

Clever - Durham, North Carolina - Full time

Job Summary

We handle a full range of school/district and application needs from inbound inquiries to implementation and ongoing customer and technical support. In our new Raleigh-Durham office, you will develop a deep understanding of Clever's product as well as the needs and challenges of Clever's users. You'll be working directly with customers and the Clever team, responding to a high volume of customer inquiries to resolve technical problems, tackle implementation challenges, and answer questions - all while ensuring customers are having a great experience with Clever!

We deliver fast, friendly, and extremely personalized support, so you’ll need to excel at working in a fast-paced, customer service environment with a great deal of autonomy. You’ll need to pick up new technology easily and be comfortable teaching others to understand and navigate the tool.

Timeline: May - September 2020

This is an in-office position in our Durham, NC office post shelter-in-place/Covid19.

Things We’re Looking For

  • Relevant experience in a customer-facing position involving in-depth knowledge of company products and services
  • Passion for helping others: you're a great listener, you work to deeply understand other people's perspectives, and you actively think about how you can help them achieve their goals.
  • Positive attitude: naturally enthusiastic, you stay optimistic even when the going gets tough.
  • Excellent communication skills: you can translate complex information so it's accessible to anyone.
  • Let’s get technical: you pick up new technology quickly and love learning how things work.
  • Team player: you’re excited to share your skills to make your teammates just as successful as you are.
  • Tools of the trade: you have experience with industry tools such as Zendesk, Salesforce, Slack, Chartio, Guru, Confluence, etc.
  • Early Birds! We work with schools and that means early mornings. You are excited and invigorated to get up and get going.
  • Education Interest: You deeply believe in Clever's mission, making it easy to bring great software to the classroom.
  • A desire to work in a diverse, highly collaborative team environment
  • Bonus: Experience working with or in K-12 schools or districts

What Clever Offers

  • A chance to revolutionize the way schools use technology
  • Competitive salary in a well-funded, high-growth company
  • Unlimited Amazon.com credits for learning
  • An incredible team of fun, bright coworkers

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

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