Customer Support Coordinator

Clever - San Francisco, CA - Full time


Clever connects schools and districts to their online learning applications, and the Customer Support Team makes sure that’s an awesome experience at every step. Clever is seeking a full-time, temporary employee (11 weeks) to supplement our Customer Support Team, as we help schools get up and running using Clever for the 2017-18 school year.

You’ll be working directly with customers, responding to a high volume of emails to resolve technical problems and answer questions. We deliver fast, friendly, and extremely personalized support, so you’ll need to excel at working in a fast-paced, customer service environment with a great deal of autonomy. You won’t be afraid to ask questions, and know how to keep customers engaged even when you can’t answer their problem immediately. You’ll need to pick up new technology easily and be comfortable teaching others to use it too.

Clever supports schools all over the country; we’re looking for folks who are excited to work flexible hours and can cover shifts over the course of the day, ranging from 5am - 5pm Pacific Time, Monday-Friday. Coordinators will work full time in our San Francisco office from early July through the end of September.

Applications accepted until June 23rd, 2017.

Things we’re looking for:

  • Passion for helping others - you're a great listener, you work to deeply understand other people's perspectives and actively think about how you can help them achieve their goals
  • Positive attitude - naturally enthusiastic, you stay optimistic even when the going gets tough
  • Excellent communication skills - you can translate complex information so it's accessible to anyone
  • Technical competency to manage basic web-based troubleshooting, helpdesk software, and online collaboration tools
  • Proven capacity to problem solve quickly and systematically
  • Early-Birds! We work with schools and that means early mornings - you are excited and invigorated to get up and get going!

This Position Offers

  • The opportunity to work on the front lines with school districts all over the country, at one of the fastest growing EdTech start-ups!
  • Experience with Zendesk and customer service delivery
  • Hourly compensation with the possibility of overtime
  • Extensive on-site training with our Customer Solutions team
  • Office perks when you’re on-site: breakfast, catered lunch, ping-pong, weekly happy hours, and more.

Apply Now

Experience Level

Any experience level

Clever

Founded in 2012 by educators and technologists who knew that widely available educational apps could improve both teaching and learning, but that tools to deploy and secure the applications were simply unavailable, Clever is the platform that powers technology in the classroom. Today, almost half of the K-12 schools in the U.S. trust Clever to secure their student data as they adopt learning apps in the classroom

In 2014, Clever won the ‘Crystal Clear’ award by the Digital Innovation Learning Awards. It is also the trusted provider of the American Federation of Teachers, who uses Clever to secure its own ‘Share my Lesson’ platform with its teacher members. Backed by Sequoia Capital, Lightspeed Partners, Peter Thiel’s Founders Fund, and GSV Capital, Clever currently has 100+ employees and is based in San Francisco, California.

Clever is backed by top-tier investors, so we’re lucky enough to have the financial freedom to build the company we’ve always wanted to work for. We go to work every day knowing we’re helping to improve education for millions of kids. It’s a cool job perk (way better than free meals, though we have those, too).

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