Customer Success Team Lead

Informed K12 (formerly Chalk Schools) - Remote - Full time

Who we are

At Informed K12, we’re on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have hundreds of mission-critical processes that run on paper, making visibility and improvement near impossible. We transform paperwork from a daily stumbling block to a strategic tool. This makes it possible to hire the right teachers for the right classrooms faster, manage bus routes for students without permanent housing, ensure teachers get reimbursed and paid on time, and a lot more. In short, we are powering the future of school district operations by helping district administrators drive the systemic change needed to improve productivity, accountability, and equity.

Our founders came out of Stanford University’s Graduate School of Education. Informed K12 (formerly Chalk Schools) was one of the first companies funded by Stanford’s StartX accelerator and top education technology incubator Imagine K12, now part of Y Combinator. Learn more about us at

About the role

At Informed K12, a critical part of what we offer is a high-touch, consultative approach to implementation, where we leverage our expertise to provide school districts with a clear path to success. We are looking for a results-oriented Customer Success Team Lead to lead a team of customer success members, who play a central role in InformedK12’s mission by building and maintaining strong relationships with a portfolio of school districts. You will drive the growth and relationship strategies for the portfolio with a keen focus on key performance metrics (adoption, retention, and growth).

This customer-facing role requires outstanding relationship management and program management skills, and the ability to learn quickly. As a member of the Customer Success leadership team, you will work closely with cross-functional teams to improve our processes and make key decisions as we scale the company. Your advice and perseverance will help K-12 schools and districts achieve significant positive change and success faster than they ever thought possible.


  • Oversee a large portfolio of accounts with the goal of fostering strategic, long-term relationships
  • Drive and measure net revenue and retention goals as well as other key performance metrics such as upsells, at risk activities, pipeline management and the overall health of the portfolio
  • Provide thought leadership and be a point of escalation with clients for your team and provide partnership on district strategy
  • Coach and develop the individual contributors on the team and drive scalable, operational process improvements
  • Collaborate and strategize with other leaders in the cross functional teams such as Sales, Operations, and Product teams

What we’re looking for

  • 5+ years of account management, implementation, or sales experience in software/SaaS or program management in education
  • 2+ years managing account teams and individual contributors
  • Excellent communication skills, ability to build relationships and work cross-functionally
  • High level strategic thinker but able to roll up sleeves to solve a problem
  • Experience building strong internal and external relationships, including with senior-level executives throughout companies
  • Comfort with client management, including presentations to both small and large groups and managing challenging conversations
  • Self-starter with a passion for solving client problems and a strong attention to detail
  • Ability to manage through ambiguity while remaining focused, flexible, and solutions oriented

Preferred qualifications

  • Early-stage startup experience, or experience working in an entrepreneurial environment
  • Experience working in K-12 schools or districts

How to apply

  • Fill out the application below
  • Please attach a resume and cover letter. Reference this prompt for your cover letter:

We are an Equal Opportunity employer committed to a diverse and inclusive workforce. In fact, one of our four company values is “Work hard for inclusion.” We believe that our team must reflect the diversity of our customers and that a diverse team where everyone feels comfortable being themselves will be a long-term advantage. We implement policies like the Rooney rule in hiring and work with organizations such as Code2040. We actively seek out diversity and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply for this job

Apply for this job


Customer Implementation / Customer Success

Experience Level

Mid Level

Informed K12 (formerly Chalk Schools)

We are a mission oriented company made up of former teachers, administrators, architects, instructional designers, technologists and finance execs that have all found a passion for helping communities traditionally underserved by technology.
Share this job
Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up