Customer Success Specialist

Vista Higher Learning - Boston, Massachusetts - Full time

WHO ARE YOU? You have a talent for relationship building and enjoy helping customers understand how technology products work.

WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K – 20 education space.

WHAT IS THE ROLE ABOUT? In the Customer Success Specialist role you will have the opportunity to learn about our products and partner with our Higher Education customers by conducting virtual product demos and walk-thrus. You'll join a dedicated and experienced team that brings passion and drive to their work every day.

IN THIS ROLE YOU WILL:

  • Onboard new customers and deliver demos/trainings that guide them on how to optimize the VHL digital tools, products and platforms
  • Act as the first point of contact for customers, provide timely responses and identify thoughtful solutions to their challenges
  • Provide pre/post-sales support that could include researching/prospecting new business opportunities, analyzing account activity, assisting with account/territory planning, and assuming day to day account administration
  • Ensure timely activity/account updates in CRM and partner with sales team members as needed on follow-up, etc.
  • Assist with scheduling/coordinating logistics for customer demos/trainings, meetings and events
  • Partner with team members as well as the Customer Success & Onboarding Manager to improve workflows/processes in order to elevate the customer experience
  • Create customized documents, collateral and presentation materials as needed to assist in the sales process as needed
  • Collaborate with other departments on special projects when needed

YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE)

  • Bachelor’s degree minimum required
  • 3+ years of professional experience in a customer success, customer or sales support role required
  • 1+ years of experience doing product demos, presentations or trainings for internal or external customers required
  • Experience using video-conferencing tools (GTM, WebEx, Zoom etc.)
  • Strong relationship building, interpersonal, communication and presentation skills
  • Willingness to travel a couple of times/year to necessary team/company meetings

IDEAL IF YOU HAVE (PREFERRED SKILLS & EXPERIENCE)

  • Used a CRM to manage accounts (i.e. Salesforce.com)
  • Familiarity with educational, VHL or similar technology products

LOCATION - Hybrid Remote/In-Office:

This role is requires a hybrid of remote and in-office work time at our Boston, MA office location during the week. Local residence is required and relocation is not available for this role. Candidates must be willing to meet this requirement in order to be considered.

Qualified applicants must be eligible to work in the United States to be considered for this role. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.

OUR BENEFITS package includes life/health/dental/vision insurance, 401(k), educational assistance, commuter pass subsidies, generous employee referral bonuses, PTO and paid holidays.

This job posting and job descriptions are subject to change at any time.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: disabilityaccommodations@vistahigherlearning.com

Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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