Customer Success Specialist

SchoolMint - New York, NY - Full time

SchoolMint - New York, NY - Full time

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SchoolMint is an online enrollment and communications management parent-school platform used by nearly 6,000 schools across the country. The Customer Success Specialist will focus on helping schools realize the value they can get by adopting SchoolMint for their schools and parents.

The Customer Success Specialist will be responsible for ensuring schools and parents have a happy and successful experience with SchoolMint. The position will manage the training of customers on the SchoolMint product and supporting customers on issues, questions or concerns.

Ultimately, the Customer Success Specialist will ensure our customers excel at using SchoolMint, providing prompt resolution to any issues our customers face.

Key Responsibilities:

  • Manage and deepen relationships with school partners
  • Create customer roadmap and develop a success plan for schools to reach each milestone
  • Grow customer product usage and up-sell new features
  • Drive new business growth through advocacy and referrals
  • Collect and manage product feedback from schools to share with engineering and product teams, and participate in product development conversations
  • Design and manage product rollout to schools, ensuring they fully adopt new products and features
  • Monitor customer health through data analysis and relationship strength
  • Strategically address software challenges encountered by parents and schools, and identify prompt resolutions

Qualifications

Basic Requirements:

  • BA or BS degree or higher
  • 2-3 years experience in an account management or customer success role at a technology company
  • Experience developing strategies to increase adoption of technology solutions
  • Passion for improving education
  • Strong communication, presentation and negotiation skills, with the ability to inspire others
  • Analytical and process-oriented mindset
  • Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
  • Self-driven, persistent, and assertive
  • Enthusiastic lifelong learner
  • Strong empathy for customers and passion for revenue and growth

Even Better:

  • Experience in a startup environment
  • Education field experience
  • Operations experience working in a public school
  • Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
  • Background in technology
  • Bilingual in Spanish a plus!

Additional Information

Benefits:

  • Educational Assistance Program
  • Commuter Benefits Program
  • Competitive PTO program & Paid Holidays
  • Catered lunch in office
  • Office in Manhattan, and easily accessible to public transportation
  • Casual working environment

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

SchoolMint

At SchoolMint, we work hard to build and maintain a diverse and inclusive culture and work environment. We welcome all and value every individuality because we know how advantageous diversity is to our employees, our product, and our communities.

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