Customer Success Specialist

MPOWER Financing - Washington, DC - Full time


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You’ll be the first point of contact and voice of the company to our borrowers. Your focus will be to deliver a superior experience for each and every one of our students. This includes, but is not limited to:

  1. Understanding MPOWER’s product line and explaining all features to prospective borrowers, including loan terminology and calculations.
  • Supporting students through the loan application process and preparing their credit file for underwriting review.
  • Being a liaison with MPOWER’s tech and operations team and communicating your ideas for enhancements to the loan application and borrower portal.
  • Being a liaison with MPOWER’s marketing team and reporting any opportunities and insights gained from interacting with the students.
  • Collecting and analyzing borrower data and trends to better help MPOWER’s operations team to optimize the borrower experience by creating basic reports in word or excel (e.g., tracking student contact volume).


  • Undergraduate degree, or higher.
  • At least 1-3 years call center, help desk or similar customer service experience in a fast-paced environment.
  • Outstanding written and verbal skills and comfort communicating with customers via phone, email and chat.
  • Strong computer skills including comfort with MS Office Suite, Salesforce, and general internet savvy.
  • Basic understanding of financial services a must – banking, underwriting, or loan processing experience is a plus.
  • First-hand understanding of MPOWER’s mission; passion for making a positive impact on student’s lives.
  • Fluency in foreign languages is a plus.

A passion for financial inclusion and access to higher education is a must!

In addition, you should be comfortable working in a start-up environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

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Customer Implementation / Customer Success

Experience Level

Mid Level

MPOWER Financing

We enable high-promise global citizens to further their academic and financial aspirations because we believe that socio-economic mobility should be borderless. To accomplish this mission, MPOWER works with investors and universities to lend to high-promise students coming from all parts of the globe. In addition to providing students with access to the financial resources necessary to attend and complete college, MPOWER builds students’ credit histories, provides personal finance education, and offers gateway financial products to prepare for life after college.

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