Customer Success Specialist

Airtame - NY - Full time


Airtame is growing fast. This is your opportunity to work at one of Denmark’s most promising start-ups, in our brand new office at WeWork in Williamsburg, Brooklyn, NY.

We are looking for a Customer Success Specialist who understands the value of nurturing customer relationships, providing thoughtful solutions and showing customers you care. We are passionate about making our customers happy and we hope you are too.

You will be working with our dedicated customer success team in Copenhagen, Denmark to give our customers an awesome experience and we'll make sure you have a rewarding and challenging time in return!

Your tasks:

  • Covering daily incoming support from emails and live chat, including technical inquires, logistical questions, and sales related support.
  • Communicating with customers through inbound and outbound (warm) calls.
  • Understanding our customer’s needs and channelling that feedback to various teams within Airtame so we all continue to improve
  • Making sure our customers are properly onboarded and are happy with our product.
  • Working with our various teams to constantly improve our customer’s journeys from prospective leads to Airtame ambassadors.

Requirements:

  • You are service-minded and strive to give customers the best possible support and experience with our products.
  • You are a highly-motivated team player with a drive for creative thinking and for getting things done.
  • You are tech savvy and you are excited by technology and its influence on your daily life.
  • Experience with wireless networks is a plus, but not required

What’s in it for you?

  • You get to join a fun and ambitious company that values transparent communication, a healthy work-life balance, and “hygge” - bonus points if you know about that last part ;)
  • You will be a part of growing company and will help shape the culture of our US team.
  • An open culture where you can see your ideas put into action right away.
  • Oh, and you might get to take a few trips over to Copenhagen, Denmark.

Benefits:

  • Competitive salary
  • 3 weeks vacation in the first year and 4 weeks thereafter
  • Lunch perks, free snacks and beer
  • Cool WeWork office in the heart of Williamsburg
  • International workplace with people of 19 different countries
  • Friendly and supportive company culture

Application:

  • Tell us a little about yourself and why you’re interested in joining the team.
  • Send your application by e-mail to us-jobs@airtame.com.

Apply Now

Experience Level

less than 1 year

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