Customer Success Project Coordinator

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

Lexia Learning Customer Success Operations Team is hiring a motivated, energetic, and personable Project Coordinator to support efforts in the Customer Success department. Reporting to the Operations Manager, this individual will collaborate with multiple teams and cross-functional teams to manage the priorities and timelines for the Customer Success department.

Job Responsibilities :

  • Provide expertise on editorial and creative requirements, content creation options, and development priorities. 
  • Concept development, layout/design, copy editing, publishing, audit current files.
  • Manage, evaluate, create and/or update communication materials (internal/external, print and electronic): writing articles, brochures, professional learning flyers, website copy, LETRS National Live Online calendar.
  • Manage organization of documentation, policies, guidelines, and handbooks that guide the functioning and work of the Customer Success team.
  • Develop and manage an asset management process (maintain library of assets with date, type, where stored, naming convention, owner).
  • Collaborate with the Customer Success leadership team and other CS teams.
  • Perform general administrative tasks to support the Customer Success leadership team, including attending weekly meetings to take notes and capture/follow-up on next actions.
  • Collaborate with and support the Operations Internal Learning team on new hire onboarding/offboarding tasks.Collaborate with the Operations Business Process/Tech Stack team on internal tools (such as Guru and Nearpod): assign licenses to new hires/transfers and communicate login information.
  • Identify and recommend work flow processes and procedures to support stronger collaboration and communication across the CS business unit.Work with cross-functional teams to create project plans and evaluate the allocation of team resources.
  • Coordinate and facilitate an ongoing plan for internal communications.
  • Coordinate inter-departmental and cross-departmental communications such as newsletters, operation notes, monthly updates.
  • Manage organization of communication tools on Google Drive and Highspot.
  • Create and manage internal communication channels (Slack, Teams, etc.)
  • Maintain, update, and create email distribution lists for Customer Success.Maintain Headcount/To-Be-Hired tracking and related projects. Schedule team and department meetings as needed, and perform other assigned tasks using independent judgment, discretion, and business acumen.
  • Ensure project execution within defined parameters and timelines.
  • Regularly communicate project status/progress/milestones/schedules from initiation to release.
  • Coordinate across the project team to execute the projects effectively and efficiently.
  • Address questions and concerns of the project team, management and internal customers in a professional and confident manner. Manage resource assignment, work allocation and other requirements for operations projects.
  • Generate and implement strategies to improve team productivity and efficiency.

Job Qualifications :

  • Bachelor of Arts or Science degree or equivalent experience required.
  • Minimum of 2+ years experience managing cross-functional project teams (preferably at a SaaS company)
  • Must have strong verbal/written communication skills.
  • Must have great analytical, interpersonal skills.
  • Experience managing multiple project plans such as gathering requirements, meeting deadlines, documenting processes and proactively raising blockers or risks.
  • Strong organization, planning, and time management skills required.
  • Experience and proficiency in the use of Google and Microsoft Office Suite applications required.
  • Quick learner with ability to grasp business processes.
  • Highly adept with technology and quick to learn new technologies.
  • Ability to understand priorities and work independently.
  • Highly organized and detail-oriented.

To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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