Customer Success Manager (WA,OR)

Lexia Learning - Multiple Locations or Remote - Full time

Customer Success Manager

With a work environment that encourages and nurtures creativity, great ideas take flight and become products and services built from the bottom up. Working for Rosetta Stone or Lexia, a Rosetta Stone Company means that your opportunities are limitless.

There's an amazing energy here. It's the feeling that we're doing something unique, unexpected, and beneficial, and it permeates everything we do. 

Position Overview

The Customer Success Manager is responsible for overseeing the delivery of a range of educator professional learning and implementation support services within an assigned geographic area. Reporting to the Sr. Implementation Manager, this person will work closely with K-12 district and school leaders to plan and coordinate the delivery of services and work with educators and instructional leaders to coach them on how to implement Lexia Reading programs with fidelity.

The ideal candidate has elementary or secondary teaching and/or administrative experience, preferably with a background in literacy education. S/he has excellent organizational and leadership skills and is adept at working in a professional learning and coaching capacity on-site in school settings.

Location: Washington and/or Oregon

Core Responsibilities:

  • Coordinate, deliver and track implementation and professional learning services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion
    • Develop comprehensive, customized implementation plans in consultation with various identified stakeholders
    • Coordinate on-site and remote professional learning
    • Facilitate a portion of the on-site and live online professional learning
    • As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices and complementary programs in use at the school
    • Analyze feedback on professional learning sessions to ensure customer satisfaction
  • Analyze and interpret student and staff data to determine implementation status and needs to initiate proactive solutions to drive student and staff usage and ensure optimal student outcomes
    • Analyze district account data to determine implementation status and identify customer needs
    • Proactively communicate implementation gaps to customer
    • Problem solve and offer solutions to address identified implementation gaps
  • Understand all facets of Lexia’s programs – technical and operational, as well as internal Lexia systems and processes
  • Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieve high client satisfaction ratings
  • Maintain customer information and track implementation activity using
  • Coordinate internal communication and collaboration across multiple internal teams to support the success of the customer
  • Travel up to 30%+, while maintaining a high productivity level


  • Minimum of a Bachelor's degree
  • 3 years of direct client experience in support of customer facing function (professional learning, customer service, sales)
  • 3 years of elementary or secondary teaching and/or administrative experience, preferably with a background in literacy
  • Experience in the development and delivery of professional learning for K-12 educators
  • Experience inspiring others to action (sales, leadership, fundraising, public service)
  • Highly adept with technology, and quick to learn new technologies and apply solutions
  • Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
  • Strong data analysis skills
  • Experience with data driven instruction
  • Ability to travel 30%+

We Are Customer Success

We put the customer at the center of all we do. We are the troubleshooters, the problem solvers, the virtual tour guides, the motivators, the techies, and the literacy and language experts who partner with you to achieve your goals and ensure optimal student outcomes. Our passion is to make the customer experience the very best it can be. Are you ready to make Customer First your mantra?

Working With Us

You'll have the best of all worlds... the opportunity to work with passionate, talented people who are the best in their fields. Rosetta Stone and Lexia full time employees also enjoy a generous vacation policy, outstanding health and financial benefits, and much more.

Employee well-being is first and foremost at Rosetta Stone -- we know that professional success depends on personal health and happiness. That's why we empower you with benefits you can use to succeed in every area of your life, including:

  • Comprehensive health care benefits
  • 401K with 100% matching up to 4% of salary
  • Unlimited vacation policy and 9 paid holidays
  • Legal assistance
  • Tuition reimbursement
  • Parking & transit benefits
  • Caregiver & family support
  • Adoption assistance
  • Pet insurance

...and much more!

At Rosetta Stone we speak, learn, and interact differently, we embrace and thrive on these differences! We deeply benefit from the diversity that each individual has to offer. We are dedicated to fostering a culture that celebrates unique backgrounds, ideas and experiences. Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws.

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Portland, Oregon
Oregon City, Oregon
Portland, Oregon
Eugene, Oregon
Seattle, Washington
Spokane, Washington
Tacoma, Washington


Customer Implementation / Customer Success

Experience Level

Mid Level

Lexia Learning

We are dedicated to helping people change their lives through the power of language and literacy education. Join our passionate, energetic, and international team and add your talents to Who We Are!

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