Customer Success Manager (VA, NC, MD, DC)

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

Job Overview: We are seeking a Customer Success Manager who is responsible for overseeing the delivery of a range of educator professional learning and implementation support services within an assigned geographic area. Reporting to the Regional Success Manager, this person will work closely with K-12 district and school leaders to plan and coordinate the delivery of services and work with educators and instructional leaders to coach them on how to implement Lexia Reading programs with fidelity. The ideal candidate has elementary or secondary teaching and/or administrative experience, preferably with a background in literacy education. They have excellent organizational and leadership skills and is adept at working in a professional learning and coaching capacity on-site in school settings.

Location: Ideal Candidate will reside in the Mid-Atlantic Region including Virginia, Maryland, DC or North Carolina.

Job Responsibilities:

  • Coordinate, deliver and track implementation and professional learning services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion
  • Develop comprehensive, customized implementation plans in consultation with various identified stakeholders
  • Coordinate on-site and remote professional learning
  • Facilitate a portion of the on-site and live online professional learning
  • As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices and complementary programs in use at the school
  • Analyze feedback on professional learning sessions to ensure customer satisfaction
  • Analyze and interpret student and staff data to determine implementation status and needs to initiate proactive solutions to drive student and staff usage and ensure optimal student outcomes
  • Analyze district account data to determine implementation status and identify customer needs
  • Proactively communicate implementation gaps to customer
  • Problem solve and offer solutions to address identified implementation gaps
  • Understand all facets of Lexia’s programs – technical and operational, as well as internal Lexia systems and processes
  • Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieve high client satisfaction ratings
  • Maintain customer information and track implementation activity using SalesForce.com
  • Coordinate internal communication and collaboration across multiple internal teams to support the success of the customer
  • Travel up to 30%+, while maintaining a high productivity level

Job Requirements:

  • Minimum of a Bachelor's degree
  • Master’s degree preferred
  • Minimum 3 years of direct client experience in support of large district accounts including professional learning, customer services and implementation partnerships
  • Minimum 3 years of elementary or secondary teaching and/or administrative experience, preferably with a background in literacy
  • Experience in the development and delivery of professional learning for K-12 educators and administrators
  • Experience with data-driven instruction and blended learning models
  • Experience inspiring others to action (leadership, fundraising, public service)
  • Highly adept with technology, and quick to learn new technologies and apply solutions
  • Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
  • Strong data analysis skills
  • Ability to travel 30%+
  • Due to company policy, candidate must be vaccinated against COVID-19 virus (SARS-CoV-2) to fulfill the in-person/travel requirements for this role, subject to any approved medical, religious or other legally required accommodation

To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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