Customer Success Manager

Zinc Learning Labs - New York or Remote - Full time

Are you passionate about literacy? Are you an English Language Arts teacher (current or former) looking to move out of the classroom but to continue to impact education? Are you a problem solver who loves to help people? If so, Zinc Learning Labs' Customer Success Manager role may be for you!

In this role, you'll be in charge of:

Teacher trainings + instructional support

  • Deliver new user trainings
  • Create and deliver PD mid-year to Zinc users so they can maximize the program’s impact
  • Create complementary resources to support Zinc implementation

App Support

  • Answer user support needs
  • Write articles for help center for common issues and create video tutorials.
  • Lead weekly Zinc online trainings 
  • Send out monthly newsletter with support tips 

Coordinating and Managing a Teacher Team

  • Conduct interviews with teacher users to determine how active users implement the product
  • Observe users’ classrooms
  • Recruit teachers to run studies/pilots with us and share feedback regularly
  • Based on feedback from support calls, trainings and interaction with users, suggest product enhancements and additions. Work with Product Manager to get those on the roadmap.

Account management

  • Answer clients questions
  • Meet with users to review data
  • Build relationships

Additional tasks

  • Sales Support: As needed, reply to sales inquiries and lead sales demos.
  • Marketing Support
  • Attend conferences as needed

To apply please submit your resume and cover letter to partnerships@zinclearninglabs.com.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Zinc Learning Labs

We’re an early stage startup with limited but significant traction. We have a large, stable and growing user base. We have built a set of necessary components to transform the predominant experience of frustration with advanced reading and critical thinking into success, even love. 

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