Customer Success Manager

Swivl - Menlo Park, California or Remote - Full time

What you will do:

  • Manages strategic accounts working closely with district personnel
  • Develops and leverages cross-functional relationships
  • Creates goals-aligned implementation plans
  • Flawlessly implements the plan
  • Uses metrics to understand progress to goals, and adjusts the plan to address gaps
  • Reviews implementation gaps with customers and collaboratively develops solutions
  • Work collaboratively with the Marketing team to build customer references, create case studies, and other materials to support our customers
  • Serve as the voice of the customer by surfacing key trends, insights and solutions suggestions back to our product and development teams
  • Drive product adoption and promote expansion of our product set with renewal of current product
  • Is responsible for the outcomes for all customers in their assigned territory

Who you are:

  • 5+ years experience in technology-related, customer success, or customer support roles.
  • Experience working in education - K12 or Higher Ed
  • Startup mentality and grit, evidenced by a strong work ethic, a drive to succeed and an ability to navigate ambiguity in a fast-paced, high-growth environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Organized with strong multitasking skills.
  • Enjoys talking to customers, troubleshooting, and helping others achieve their goals.
  • Excellent technical skills and experience with online software, content/project management systems, and customer support platforms. 

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Swivl

Swivl is on a mission to scale coaching through technology. We’ve reinterpreted coaching students, teachers, and administrators tech solutions that empower personalized growth and development with our products, skilled.space, Synth, and Swivl Teams video.
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