Customer Success Manager

Swivl - Menlo Park, California or Remote - Full time

Swivl is looking for a customer champion to join our Customer Success Team to support educators in their pursuit of video collaboration and discovery. The Customer Success Manager is excited about EdTech and being a part of the movement to disrupt our education system through innovative technologies. Swivl’s award-winning video tools are used for instructional coaching, professional development, distance learning; however, new use cases sprout organically from our growing customer base (50K schools and growing strong!) so we’re looking for a naturally curious and proactive team member who can grow with our business.

The CSM works directly with the Head of Customer Success to manage the customer onboarding experience and the customer’s lifecycle using Swivl. CSMs are flexible and dynamic and can respond to customers needs while balancing the shifting priorities of an exciting startup environment.

How You’ll Contribute:

1) Become a Swivl expert in K-12 and Higher Education, understand the technical workings of Swivl’s hardware and software, use-cases for video, and how to resolve our customers’ pain points

2) Guide your customers through the use of Swivl and provide consultation on configuring our tools to best meet their organizational needs.

3) In collaboration with our Support, Design, and Customer Success Teams, you’ll create on-demand training, support, and marketing content.

4) Team closely with the Customer Success and Sales Teams to achieve retention and expansion of our accounts

You are or have:

  • 0-2 years experience working in K12 or HE education
  • Organized and a strong multitasker
  • Knowledgeable and empathetic of educators’ pain points and proactively seeks ways to improve educators’ use of our technology
  • Naturally tech-savvy with an aptitude for learning new tools on the fly
  • Flexible and can adapt quickly to rapidly evolving projects and priorities
  • Persistent and meticulous to drive our customers toward long-lasting success
  • Self-motivated and happy working autonomously from time to time
  • Exceptional and cheerful verbal and written communication skills

Bonus if you have experience…

  • Writing content for web, social media, or blogs
  • Designing customer-facing materials such as flyers, decks, and videos
  • Event planning
  • Adobe Products, Zendesk or similar help-desk software, Salesforce or similar CRM, Google Tools

What we offer:

  • Competitive compensation, healthcare, and 401K
  • A meaningful role on a small, collaborative team composed of mission-driven individuals
  • Lunches delivered most days of the week and endless snacks
  • Flexible working hours to beat the traffic
  • Company happy hours and events
  • A short walk to the Menlo Park Caltrain
  • An opportunity to disrupt education and inspire others

Please send your resume and two writing samples to jobs@swivl.com

Salary: $50-$70K

Full Time, Contract to Permanent

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Swivl

Swivl is the world leader in classroom video because our tools are easy-to-use, fun to implement, and sustainable for schools and universities. Looking to improve or build a #cultureofsupport around video within your organization? Look no further than a video program with Swivl.

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