Customer Success Manager

Seesaw - San Francisco, California or Remote - Full time

Our Growth Mindset (The Mission):

Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best. Can you remember one? If you’re like us, there are some projects we remember decades later -- those times when we were so engaged in what we were doing that we couldn’t help but learn.Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.

The Curriculum (Your Role):

A mid-market CSM’s job is first and foremost to own our post-sales relationship with mid-market Seesaw For Schools accounts and ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year but renewing the learning loop success with Seesaw. 

Your Classmates (The Team):

One of the best reasons to work on the CSM team at Seesaw is our ability to work directly with customers and add value to educators in a hands on way. Our team has direct access to district leaders and trainers, and is the frontline team interacting with our valuable customers. This role represents a new customer segment at Seesaw. You’ll be able to join a new team, where you’ll collaborate closely with our Strategic, Enterprise, Mid-Market and SMB Customer Success Managers. You’ll also collaborate closely with the Support team and help them in escalating issues. You’ll partner with our product teams in examining and creating trends. You’ll learn about the K-12 education market and how to serve and sell into that market. And best of all you’ll gain empathy from an educator standpoint where you’ll gain a newfound respect and admiration for teachers, their students and families, and the curriculum which serves a variety of diverse groups and backgrounds.

Subject Matter (Your Responsibilities):

  • Manage low touch, one-to-many communication strategy with a portfolio of mid-market accounts
  • Manage all escalations from mid-market accounts: via email and phone calls with customers
  • An eye for efficiency and how to save time per account
  • Owns all renewal/expansions sales process for a portfolio of mid market accounts

Prerequisites (The Requirements):

  • Relationship Building - You are personable. You listen well. Your actions match your words so when you make a promise you keep it. As a result, people like, trust and rely on you.
  • Client/Project Management skills - You can organize and lead a project by influencing and coordinating the actions of people outside your direct control - inside the organization and out.
  • Proactive Personality - You have a preference to create and control a situation rather than react to events. You are assertive and know when to push.
  • A Passion for Education - You have a strong desire to use your skills to help support teachers and students.

A little bit about us:

We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.We prioritize work-life balance. We encourage everyone to work at a sustainable pace and have an unlimited vacation policy we take seriously.We offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, wellness stipend, donation match, company happy hours and off-sites.

Take a deeper dive into our company's culture and values on our KeyValues page.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Role

Sales

Experience Level

Mid Level

Seesaw

Seesaw is a learning platform that brings educators, students and families together to deepen student learning. 

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