Customer Success Manager

Robo Wunderkind - Remote - Full time

Robo Wunderkind robotics kits and playful curricula empower teachers to create engaging STEM experiences for their students. If you are looking to make a life-changing impact by doing what you know and love, this is the position for you. By joining our team, you will be able to positively influence the education of thousands of children, and you will be a part of a great mission. You can check out what our users create with Robo Wunderkind on Instagram with robomakersmarathon tag.

Who are we looking for?

We are looking for a Customer Success Manager to join our team at Robo Wunderkind. We have a huge opportunity ahead of us to continue innovating at the intersection of robotics, coding and education, and to grow our users community. We are a team of 20 people, 10 nationalities, ambitious and passionate about what we are doing. We have a very positive and welcoming company culture: we love what we do and we love working together. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.

Our users are teachers and students and as Customer Success Manager, you will be responsible for the successful implementation of Robo Wunderkind at schools in the US. You will have a portfolio of clients in a variety of locations and you will be advising our customers on buying decisions and onboarding new users after purchase.

There is a high need for both excellent customer relationship skills and a thorough knowledge of the span of solutions offered to solve the accounts education challenges and needs. Successful implementation of our product in schools will depend on your ability to support our users and build relationships.

Tasks

  • Establish and maintain customer relationships
  • Implement onboarding processes
  • Implement customer support practices and policies
  • Work with internal teams in developing proposals and present them to accounts
  • Hold product demonstrations for customers
  • Provide a response path for current and prospect needs
  • Evaluate and improve tutorials and other communication infrastructure
  • Handle and resolve customer requests and complaints
  • Minimize customer churn.
  • Meet and grow the revenue goals for assigned accounts
  • Plan sales & business development opportunities
  • Maintain and negotiate product & renewal contracts
  • Plan and attend industry and market conferences
  • Lead the CRM process, touchpoints & timeline, and nurture campaign flow
  • Aid in product design and product development.
  • Collaborate with your team stakeholders across the company to accomplish customer and business needs

Requirements

  • Bachelor degree in a relevant field
  • K12 experience strongly preferred
  • Focused, strong customer service skills and passion for service.
  • Knowledge of best practices in customer service and retention
  • High aptitude for education software and hardware solutions
  • Self-driven and proactive nature.
  • Excellent communication (written and verbal ) and interpersonal skills.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Highly organized and able to multi-task.
  • Patient and active listener.
  • Experience with digital and/or physical products for children and experience with younger students' education are a plus.

Class III background check is a requirement for this position.

Benefits

  • Competitive salary
  • 25 days of paid vacation, paid sick days & holidays
  • Medical, dental and vision coverage
  • Work remote

To apply, please send us your CV and motivation letter.

If you do not hear from us within two weeks from your application date, it means you were not selected for an interview.

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Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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