Customer Success Manager

NoRedInk - Remote - Full time

NoRedInk helps students learn to write in over 60% of US school districts, and forming strong partnerships with school and district administrators is central to our mission. We’re looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for renewing and expanding customer accounts, serving as each school’s main point of contact, and liaising with NoRedInk’s sales and product departments to ensure success.

You will:

  • Manage a territory of district-level NoRedInk Premium customers, building and maintaining strong relationships with all levels of stakeholders
  • Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling NoRedInk’s other Premium offerings when appropriate
  • Set usage and success goals in collaboration with our customers
  • Monitor customer usage trends and optimize implementations to reach internal and external success goals
  • Leverage successful implementations as case studies and models for deploying best practices for our customers
  • Partner with the Sales team for expansion and new business opportunities
  • Use Salesforce to track renewal and expansion opportunities and activities
  • Exemplify NoRedInk’s mission and values in your day-to-day work

About You:

  • You have 5+ years of education sales, account management, and/or customer success experience
  • You’ve primarily worked with an account portfolio of school districts larger than 20,000 students, and specifically with grades 6-12
  • You have a track record of building relationships with a variety of stakeholders to drive measurable success
  • You have strong written and oral communications skills
  • You have familiarity with business tools such as Salesforce and Google Sheets
  • You’re outgoing, organized, creative, and tenacious in making a difference for our customers
  • You want to work at a mission-oriented startup with a talented team
  • You have at least 1 year of experience working remotely (Only applicable for those interested in working remotely)

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Role

Customer Implementation / Customer Success

Experience Level

Senior Level

NoRedInk

NoRedInk builds stronger writers through interest-based curriculum, adaptive exercises, and actionable data. We’re in 1 in 2 US school districts, and students have answered over 2 billion questions on our platform.

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