Customer Success Manager

MarcoPolo Learning - Remote - Full time

We are looking for a highly motivated Customer Success Manager to join our team.

The Customer Success team is growing so this is a great opportunity to get in early and help shape the team as we expand our reach in the US and across the globe.

As Customer Success Manager, your primary role will be to act as a key contact and account manager to a portfolio of customers, assisting with onboarding all the way through renewal. You provide best-in-class support to MarcoPolo partners and be an expert on their needs. Additionally, you will lead our team to build a scalable process for onboarding, implementation, support and retention.

The ideal candidate will have 2+ years of experience working in Customer Success or Account Management in education technology or a related industry. This is a heavily relationship-focused position so we're looking for a people person who has high energy, is passionate about early childhood education, and is excited about the opportunity to build systems and processes with us from the ground up.

The Customer Success Manager will report to the VP of Operations and will collaborate with product, engineering, marketing, sales and curriculum teams. Want to help us build children’s curiosity? Join us!

Responsibilities

  • Manage our growing portfolio of schools & partners in the US
  • Build and oversee the on-boarding process to ensure that your portfolio of schools & partners in the US are successful
  • Coordinate webinars and trainings to engage customers
  • Collaborate closely with Sales, Marketing, Product, Engineering, and Curriculum teams to meet company goals
  • Develop successful relationships with key partners and clients
  • Provide timely and efficient email support to customers
  • Escalate bugs and issues to the engineering team clearly and effectively
  • Work collaboratively with the product team to influence the product roadmap
  • Help collect and analyze customer success metrics and data for portfolio of customers
  • Create scalable Customer Success processes and help build the Customer Success team

Desired Skills and Experience

  • You have 2+ years of experience as a Customer Success Manager or Account Manager in education technology or healthcare technology
  • You are passionate about early childhood education
  • You have excellent written and verbal communication skills
  • You are a proven self-starter and show strong initiative
  • You have built processes and enjoy making structure from ambiguity
  • You have experience with and enjoy facilitating engaging webinars and trainings
  • You are detail oriented and go the extra mile to make sure every step of a process has been completed
  • You are self-motivated, hard-working, coachable, and driven with a strong entrepreneurial spirit
  • You feel at home in a fast-paced environment where we don't know all the answers but are willing to learn and improve what we do with plenty of opportunities to expand your skills
  • Bonus if you have experience teaching early childhood, but not required

Package:

Competitive salary based on experience. Benefits include comprehensive health, dental, and vision plans, and remote work flexibility.

We want to recruit the best talent for the next phase of company growth. MarcoPolo Learning is based in London, New York, and Shanghai. We anticipate this role will be based in the US with the option to work in our New York office. 

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

MarcoPolo Learning

MarcoPolo Learning is an award-winning developer of educational curriculum and technology for early learners. Serving both the home and school market, MarcoPolo is best known for its flagship learning app, MARCOPOLO WORLD SCHOOL.
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