Customer Success Manager

Jobspeaker - Remote - Full time

About Jobspeaker

Jobspeaker helps people manage their career through education and work experience. Our collaboration platform enables educators to engage students, jobseekers, fellow educators and employers in a conversation about how to best close the skills gap within their community, region or state. Jobspeaker works with high schools, colleges, universities, workforce/government agencies and non-profits to provide support as jobseekers of all kinds seek to build a fulfilling career. Our mission is to eliminate inequities in the employment landscape. We are passionate about our product and our commitment to change access to education and a lifelong fulfilling career for every individual. We value work/life balance, efficiency, simplicity, proactive & obsessive customer service, and making a difference in the world!

What you’ll be doing…

As an Account Executive, you will help manage our client relationships within education and workforce related areas across the US. As a core part of the team, you will collaborate on defining and executing on strategies to efficiently and effectively rollout and support new and existing Jobspeaker’s offerings at client sites. This role is responsible for both new customer on-boarding efforts, training and engagement as well as understanding their needs in the short-term and long-term. The ideal candidate has experience in career planning, career advisory, workforce or related roles. S/he has excellent organizational and leadership skills and is adept at working in a professional learning and coaching capacity on-site in school settings.

Location: San Francisco Headquarters, Remote

Core Responsibilities:

Coordinate, deliver and track implementation and professional learning services to our clients in an assigned geographic region to achieve all goals for retention and expansion

   o Develop comprehensive, customized implementation plans in consultation with various identified stakeholders

   o Coordinate on-site and remote professional learning

   o Facilitate a portion of the on-site and live online professional learning

   o As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices and complementary programs in use at the school

   o Analyze feedback on professional learning sessions to ensure customer satisfaction

Analyze and interpret student and staff data to determine implementation status and needs to initiate proactive solutions to drive student and staff usage and ensure optimal student outcomes

   o Analyze district account data to determine implementation status and identify customer needs

   o Proactively communicate implementation gaps to customer

   o Problem solve and offer solutions to address identified  implementation gaps

Understand all facets of Jobspeaker’s solutions – technical and operational, as well as internal Jobspeaker systems and processes

Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieve high client satisfaction ratings

Maintain customer information and track implementation activity using project management tools

Coordinate internal communication and collaboration across multiple internal teams to support the success of the customer

Travel up to 30%+, while maintaining a high productivity level

Qualifications:

Minimum of a Bachelor's degree or equivalent experience

3 years of direct client experience in support of customer facing function (professional learning, customer service, sales)

3 years of experience in an education, workforce or related field with some administrative experience

Experience in the development and delivery of SaaS products to K-12, College, University and/or Workforce

Experience inspiring others to action (sales, leadership, fundraising, public service)

Highly adept with technology, and quick to learn new technologies and apply solutions

Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills

Strong data analysis skills

Experience with data driven instruction

Ability to travel 30%+

We Are Customer Success

We put the customer at the center of all we do. We are the troubleshooters, the problem solvers, the virtual tour guides, the motivators, the techies, and the literacy and language experts who partner with you to achieve your goals and ensure optimal student outcomes. Our passion is to make the customer experience the very best it can be. Are you ready to make Customer First your mantra?

Working With Us

You'll have the best of all worlds... the opportunity to work with passionate, talented people who are the best in their fields. Jobspeaker full time employees also enjoy a generous vacation policy, outstanding health and financial benefits, and much more.

Additional Qualifications

Ability to collaborate and work in a team environment

Strong organizational skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment

Experience accessing and working with C-Level decision makers

Experience working with Colleges, Universities, Workforce, K-12

Engineering or Technical degree or background is a plus

Nice to Haves

Experience with selling career development related products

Solid track record of building and developing highly effective sales talent

Recruiting experience as a hiring manager

Strong management skills

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Jobspeaker

Jobspeaker is bridging the skills gap between Education and Employment for the skills based economy. Working from K-12, College, Workforce and CBOs our CRM platform helps align a community, regional and state workforce system to achieve, monitor and report on better outcomes for all.

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