Customer Success Manager

inquirED - Remote - Full time

inquirED was founded by teachers with the mission of bringing inquiry-based learning to every student. Inquiry Journeys, inquirED’s elementary social studies curriculum, is used in schools and districts in 30+ states to help students develop deep social studies content knowledge and build the skills essential for a thriving democracy.

inquirED’s Partner Experience team is seeking an experienced Customer Success Manager to help build our customer success function for our fast growing pool of school and small-district partners. We are looking for someone who is both relational and data-driven. You will leverage these mindsets to identify the needs of our partners and provide support and strategic guidance. You will play a crucial role in ensuring the success of our valued partners and drive retention, expansion, and advocacy.

Requirements:

  • Experience using a customer success software (Gainsight preferred)
  • Background in education preferred
  • Understanding of health scoring, risk factors, and CSM playbooks
  • Relational and data-driven
  • Knowledge of/experience with inquiry-based learning
  • Presentation and training skills
  • Strong interpersonal and communication skills
  • Thrives in ambiguity
  • Travel required

Why work for us:

  • Health and Wellness: Competitive medical, dental, and vision plans.
  • Impact: Growing startup where your voice matters and you can make a real impact.
  • Work from Home: Almost all of our roles are fully remote – tech stipend included!
  • Time Off: Flexible PTO plan that’s about getting the work done, not clocking hours.
  • Other Benefits: 401K matching, parental leave, and 12+ paid holidays.

*Please note that because of the high volume of applications, we are only able to respond to applicants moving forward in the process.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

inquirED

inquirED is a growing mission driven startup, founded by educators to give teachers the tools to activate students’ natural curiosities and incorporate the lived and historical experiences of each student.
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