Customer Success Manager

Hazel Health - Jacksonville, Florida - Full time

About Hazel Health

Hazel Health was founded on the belief that access to healthcare should never stand in a child's way of excelling. At Hazel Health we improve the health and well-being of children by leveraging innovative technology to make it easier for children to receive care from passionate, licensed healthcare providers. Our telehealth solution benefits students, parents, educators, and the community overall. We are dedicated to improving access and equity, so every student has the foundation to succeed.

Join our unique team of leaders from technology, healthcare, and education, all with proven track records for delivering sustainable, successful services to transform the way students receive health services at school and at home.

***This is a remote position, however, candidates are required to be in Duval County

Job Summary

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Customer Success team.

As a Customer Success Manager, your primary responsibility will be to manage the relationship with Hazel schools. You will work closely with the Account Management and Operations teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with our school nurses and other health staff, at the forefront of ensuring access to quality healthcare for all students.

Duties and responsibilities to include, but not limited to:Primary Job Responsibility

  • Develop strong relationships with each school site and develop a deep understanding of the school’s healthcare needs.
  • Establish, maintain, and mature the relationship with school nurses and other health staff.
  • Train school staff in group and one-one-one settings on how to use the Hazel telehealth system at school sites.
  • Support the parent and teacher education process and enroll students into the Hazel program.
  • Regularly meet and communicate with the school health and leadership teams to ensure awareness of Hazel products and school engagement.
  • Ensure a high level of school satisfaction.
  • Facilitate school launch/kickoff meetings.

Secondary Job Responsibility

  • Attend and facilitate specific community events as a representative of Hazel Health. Act as an informative, supportive, inclusive, kind and thoughtful connection to the community.
  • Develop deep knowledge of the community and community resources.
  • Build a Hazel community amongst schools, parents, and other key stakeholders.

Job Skills and Qualifications

  • Passion for our mission
  • Experience working with children in diverse socio-economic environments strongly desired.
  • Demonstrate cultural empathy for the diverse subgroups of students and families we serve in the school district.
  • Strong verbal and written communication skills, and demonstrated ability to understand and convey information clearly.
  • Demonstrated ability to follow through on commitments and scheduled events.
  • Open to feedback and personal development.
  • Able to exercise kindness, humility, tact, courtesy, and diplomacy when dealing with individuals at any level.
  • Able to maintain confidentiality, exercise discretion, and professionally represent Hazel
  • Ability to work as a team player and adapt to change effectively.
  • Understand the role as serving the school district and the student/community population.
  • Able to work independently and work proactively to address customer needs.

Minimum requirements:

  • Bachelor's degree or above from an accredited institution
  • Experience in customer relations roles, preferably with account management responsibilities
  • Experience in the education K12 industry is a plus
  • Former educators or school nurses are welcomed to apply!
  • Meet specific fingerprinting requirements for DOJ cleared access to work on a school campus

This is an exciting position in a fast-paced organization. We offer a highly competitive compensation and benefits package.

At Hazel, we don’t just accept differences—we thrive on it. Having a diverse team makes our company, our products, and our solutions and service to families and schools stronger and better. Hazel is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or Veteran status.

All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the results. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Hazel Health

Hazel Health was founded on the belief that access to healthcare should never stand in a child's way of excelling. Our telehealth solution benefits students, parents, educators, and the community. We are dedicated to improving access and equity, so every student has the foundation to succeed.
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