Customer Success Manager

Flocabulary - New York, NY - Full time


Flocabulary is a rapidly-growing edtech company with traction in more than 60,000 K-12 schools. We have proven our model and bootstrapped our way to significant revenue, and we’ve never lost sight of our mission to transform teaching and learning in K-12 schools by building a fun and engaging learning platform that inspires students of all backgrounds. Flocabulary is seeking a Customer Success Manager to help our customers get the most out of the Flocabulary program, ensuring that their student learning objectives and usage targets are met, building relationships with teachers and administrators to strengthen implementation, and working with them to secure renewals and continued use of Flocabulary. Additionally, you will partner with our sales team to identify opportunities for growth or expansion.

Who You Are

You are smart, hardworking and patient. You have a deep respect for education and experience interacting with educators, either as a teacher or in a previous K-12 account management position. You can teach anyone just about anything and excel at creating simple instructions for complex systems. You love working in a fast-paced, team environment and you approach your work with a customer-centric humility and empathy

Responsibilities

  • Lead the successful implementation of Flocabulary and all aspects of account management for new and existing strategic accounts (districts and schools)
  • Maintain an annual renewal target and manage a portfolio of strategic customers to achieve your target
  • Develop and execute account planning (success planning, usage and student outcomes, goal alignment, account reviews, trainings, renewal/upsell) for strategic school and district accounts
  • Maintain a high level of customer satisfaction and engagement, using usage data and health metrics to prioritize services
  • Develop and maintain authentic relationships with school and district leadership
  • Liaise between technical customer support and customers
  • Work closely with your counterparts on the Sales team to coordinate handoffs and upsell opportunities
  • Assist in the ongoing development of training materials and educator resources
  • Contribute to the evolution of the customer implementation process
  • Collect feedback on product implementation and provide insights to our Product team.

Skills & Qualifications

  • You have 2-5 years of experience in classroom teaching or training/account management in the K-12 market
  • You have demonstrated success working with a revenue quota and/or numeric performance metrics
  • Empathy comes easily and you have great respect for the hard work that happens everyday in classrooms
  • You care deeply about fostering in students a lifelong love of learning
  • You are tech savvy and can learn new systems quickly
  • You are a great communicator, with strong written and verbal skills
  • You have experience training a group of people on something new
  • Experience using Salesforce preferred
  • You are comfortable working in an adaptive and open environment
  • You are customer oriented and open to feedback on your personal performance
  • You are willing to travel, approximately 30%

Apply Now

Experience Level

3 to 10 years

Flocabulary

Why Flocab?

Why Flocab?

  • We love what we do and have fun doing it
  • We offer medical, dental and vision insurance as well as a 401K
  • We offer generous vacation and family leave policies
  • We work in DUMBO with views of the water, bridges and skyline

This is a full-time position located in Brooklyn, NY. Pay is competitive and commensurate with experience. To apply, please send a resume and thoughtful cover letter.

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