Customer Success Manager

Alongside - Remote - Full time

About This Role

We are seeking a passionate and ambitious Customer Success Manager. You will play an instrumental role in helping K12 schools and districts plan and execute their implementations of Alongside and you will work closely with our Marketing, Sales, Clinical R&D, and Product teams. This is an ideal role for someone who has Customer Success experience working at an EdTech company (or school-based experience implementing new technology), loves helping schools and districts implement new initiatives, cares deeply about supporting students, and thrives in an entrepreneurial environment.

What You'll Do

  • Own the implementation and renewal process of Alongside for your assigned district accounts. You are responsible for helping schools onboard their students to Alongside, for driving student engagement with the app, and for managing the contract renewal process with our Alongside buyer. Where applicable, you’ll also co-manage the expansion process with your Sales counterpart.
  • Act as a proactive and relentless champion for our partners. You will work diligently to resolve issues and will collaborate with our Success, Sales, Product, and Clinical teams to ensure we’re continuously building a product, a sales process, and an adoption process that is customer-centric.
  • Drive high student engagement with the Alongside app for our partners, and communicate their successes across all levels of their school and district.
  • Collaborate with our marketing team to build customer references, craft case studies, attend conferences, and co-develop resources to improve our customer experience.
  • Travel (frequently during back-to-school and regularly otherwise) for in-person school and district meetings to support their adoptions and to become an extension of our customer’s teams.

Who You Are

  • 3+ years experience working in a customer-facing role in customer success, sales enablement, or account management
  • 3+ years supporting schools and districts or working directly in them
  • Comfort with Salesforce and other customer success software (Retool, HubSpot, Calendly, Vidyard, Camtasia, etc.)
  • You thrive in a trusting team environment. You build bridges, laugh and celebrate with others, communicate openly and respectfully, and seek to understand where others are coming from.
  • You crave an environment that accelerates personal growth. You practice compassionate candor, invite constructive feedback, build confidence through challenge, and strive to drop your ego.
  • You expect high performance of yourself and your peers. You urgently deliver results, own what you prioritize, can see the forest and the trees, and identify and diagnose problems.
  • You are an expert helping schools achieve their goals. You execute company processes with precision and and also integrate new insights from customers to make what we do more effective. You have a deep understanding of the goals and challenges that schools have and are constantly learning to better know our customers. You are a trusted ally to schools in their ongoing efforts to support students.

Salary

Compensation will be commensurate with other early stage startup companies and will include salary, commission, and an equity component.

Application Process

Please send your resume and a video via this application form: https://forms.gle/1pCrsVfX8vXymQDG9

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Alongside

Alongside is a mental health app that provides personalized prevention and early intervention to secondary school students. Students can experience immediate relief with Alongside’s chatbot and in-app resources, which are created by a team of doctoral mental health experts.
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