Customer Success Manager

Alma Technologies, Inc - Portland, Oregon or Remote - Full time

THE OPPORTUNITY

We're looking for a Customer Success Manager to be responsible for developing relationships with districts and schools in Colorado, California, and Oregon to ensure their success from implementation through report cards, and state reporting through admissions. Your relationship will promote utilization and retention.

An effective CSM is customer-focused, detail-oriented, and results-driven. You should be just as adept at solving complicated technical problems as you are at communicating with teachers and administrators. You will be the lead in onboarding new users as well as working closely with our sales, product, and engineering teams. In addition to these general skills and personality traits, 

SUMMARY OF RESPONSIBILITIES

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Navigate new customers through the onboarding process, including the setup of Alma, customer communication, and management of integrations
  • Develop a trusted advisor relationship with key accounts and customer stakeholders
  • Act as the key interface between the customer and all relevant Alma departments
  • Ensure customers’ loyalty and customer satisfaction for retention; establish district communication strategy to uncover needs and resolve issues

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Practical experience in K-12 schools
  • Proven account management or other relevant experience
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent listening and presentation skills
  • Excellent communication skills both interpersonal and written
  • Strong relationship building skills
  • Experience in managing a diverse group and training each according to company standards

QUALIFICATIONS:

  • Minimum bachelor’s degree in education, business, or a related field 
  • Technologically adept, utilizing modern computer business systems

Please send your pertinent resume and a short cover letter to careers@getalma.com

Note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Alma Technologies, Inc

At Alma, we believe students always come first. We are here to improve the education of students. Our focus is on the whole student - we build tools that ultimately help enrich both their intellectual and emotional growth.

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