Customer Success Manager (Great Plains West)

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, empowers educators through adaptive assessment and personalized instruction. For more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skills. With a robust offering that includes solutions for differentiated instruction, personalized learning, and assessment, Lexia Learning provides educators with the tools to intensify and accelerate literacy skills development for students of all abilities

Customer Success Manager

Location: Great Plains/West

Job Responsibilities:

  • Coordinate, deliver and track implementation and Customer Success services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion
  • Develop comprehensive, customized implementation plans in consultation with various identified stakeholders
  • Coordinate on-site and remote professional learning
  • As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices and complementary programs in use at the school
  • Analyze feedback on professional learning sessions to ensure customer satisfaction
  • Analyze and interpret student and staff data to determine implementation status and needs to initiate proactive solutions to drive student and staff usage and ensure optimal student outcomes
  • Problem solve and offer solutions to address identified implementation gaps
  • Understand all facets of Lexia’s programs – technical and operational, as well as internal Lexia systems and processes
  • Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieve high client satisfaction ratings
  • Maintain customer information and track implementation activity using SalesForce.com
  • Coordinate internal communication and collaboration across multiple internal teams to support the success of the customer
  • Travel up to 10%, while maintaining a high productivity level

Job Qualifications:

  • Minimum of a Bachelor's degree
  • 3 years of direct client experience in support of customer facing function (professional learning, customer service, sales)
  • 3 years of elementary or secondary teaching and/or administrative experience, preferably with a background in literacy
  • Experience in the development and delivery of professional learning for K-12 educators
  • Experience inspiring others to action (sales, leadership, fundraising, public service)
  • Highly adept with technology, and quick to learn new technologies and apply solutions
  • Experience with Salesforce and/or Gainsight is a big plus
  • Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
  • Strong data analysis skills
  • Experience with data driven instruction
  • Ability to travel up to 10%

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Lexia Learning

Lexia Learning, a Cambium Learning® Group company, empowers educators through adaptive assessment and personalized instruction. For more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skills.
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