Customer Success Manager (East, Remote)

DreamBox Learning - Multiple Locations or Remote - Full time

About the Role:

As a Customer Success Manager, you will be responsible for orchestrating the client relationship, driving an effective adoption experience, and advising clients to ensure that they are getting value from our solution. You’ll know you are doing an extraordinary job when your clients renew and expand usage and are vocal DreamBox champions at each lifecycle stage.

What You'll Be Doing:

  • Manage and engage with a book of high-value, centralized school district clients across a diverse portfolio of school systems
  • Embrace the DreamBox Learning value proposition and how it relates to the strategic goals of an educational institution; provide support, actionable advice, and useful content to drive impact
  • Dynamic guidance of the customer lifecycle, with a heavy emphasis on onboarding, to deepen implementation and adoption
  • Analyze and interpret data as it relates to impact and implementation to initiate proactive solutions
  • Closely monitor and report on key metrics, milestones, and client NPS; analyze trends to monitor client health throughout the client journey
  • Establish deep knowledge of DreamBox products (Math and Reading) and services and how each relates to specific client goals
  • Proactively inform leadership and account team partners of lifecycle risks & opportunities; when risk surfaces, project manage solutions-focused resolutions
  • Prioritize outreach efforts to mitigate churn and position for expansion/growth
  • Partner as a customer advocate by providing product and process feedback to management and/or internal teams as necessary
  • Produce high-quality, professional resources to support district implementation goals and outcomes
  • Conduct engaging presentations for client groups, including client kick-offs, back-to-school strategy sessions, usage optimization calls, etc.
  • Participate in team projects that support goals and initiatives of the department
  • Be an innovative and collaborative thought leader, continuously assessing team support for all clients and determining new strategies or services that will better drive DreamBox onboarding, implementation, and usage

About You:

  • Evidence of deep ed tech industry insights required; and background in K12 education required
  • 3+ years of client facing experience in Customer Success supporting school and district product implementations required OR expereince as a district admin in k12
  • Evidence of driving positive client outcomes, adoption, engagement, and expansion
  • Evidence of empathy and growth mindset while collaborating with DBL teammates
  • Empathy and the ability to understand client needs, explain complex issues, and proactively support outcomes to build a strong rapport and establish trust and credibility
  • Skilled in leveraging data to tell compelling stories
  • Proficient in Salesforce and Gainsight and an interest in learning other internal tools to work efficiently
  • Experience with task or project management with the ability to prioritize multiple tasks and manage time effectively
  • Exceptional written, verbal, and presentation skills
  • Must be legally authorized to work in the United States

Location: Although this is a remote role, candidates must be located in the Tri-state area of New Jersey, New York, or Connecticut

Compensation and Benefits:

Expected base salary range for this position is $69,630 – $96,680 USD annually based on several factors, including experience and geography. This position is also eligible for an annual incentive bonus or sales commission bonus, depending on the role, and benefits that are designed to support you & your family. If you are hired at DreamBox Learning, your final base salary compensation will be determined based on considerations such as geographic location, skills, responsibilities of the role, education, and/or relevant experience. In addition to those factors, we believe in the importance of pay equity and consider the compensation of our current team members as a part of evaluating and extending any final offer.

We are proud to offer employees and their families a comprehensive benefits package:

  • Medical-Dental-Vision
  • Health Care Dependent Care
  • Short & Long Term Disability
  • Life Insurance
  • 401(k)
  • Paid Time Off - Front Loaded (4 weeks)
  • Accrued Sick Time
  • DreamBox "Hero Days" Volunteer Time
  • Employee Assistance Program
  • 9 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)

#BI-Remote #LI-Remote #LI-JW1

About Us: DreamBox Learning, the leading K-12 education technology provider, is radically transforming the way the world learns. As the only dual-discipline solution rated STRONG by Johns Hopkins’ in both math and reading, DreamBox provides schools with high-quality adaptive learning solutions independently proven to accelerate student growth. Built by educators for educators, DreamBox empowers teachers and district administrators with robust data analytics and content-specific professional development solutions to complement instruction. DreamBox supports over 400,000 educators and approximately 6 million students in all 50 states, the District of Columbia, Puerto Rico, and throughout the United Kingdom, Australia, Canada, and Mexico. For more information, visit

At DreamBox, we believe diversity is an essential strength. That’s why we’re committed to providing an inclusive culture, an equitable work environment, and creating the most effective educational products that celebrate the diversity in students, families, communities, and the world. We know that talent exists everywhere, but opportunity does not. Therefore, we are a proud equal opportunity and affirmative action employer, but we don’t make these commitments simply because they’re required by law. We hold ourselves to a higher standard and make these commitments so that everyone at DreamBox can bring their full selves to our important mission. Our identities matter, and in order to create a more just, equitable world, we know it begins with DreamBox being an inclusive workplace that serves as a model for that change.

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Newark, New Jersey
New York, New York
New Haven, Connecticut


Customer Implementation / Customer Success

Experience Level

Mid Level

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