Customer Success Manager - Contract (Remote, South Carolina)

About the Role:

As a Customer Success Manager, you will be responsible for orchestrating the client relationship, driving an effective adoption experience, and advising clients to ensure that they are getting value from our solution. You’ll know you are doing an extraordinary job when your clients renew and expand usage and are vocal DreamBox champions at each lifecycle stage.

What You'll Be Doing:

• Manage and engage with a book of high-value school district clients across a diverse portfolio of school systems
• Embrace the DreamBox Learning value proposition and how it relates to the strategic goals of an educational institution; provide support, actionable advice, and useful content to drive impact
• Dynamic guidance of the customer lifecycle, with a heavy emphasis on onboarding, to deepen implementation and adoption
• Analyze and interpret data as it relates to impact and implementation to initiate proactive solutions
• Closely monitor and report on key metrics, milestones, and client NPS; analyze trends to monitor client health throughout the client journey
• Establish deep knowledge of DreamBox products (Math and Reading) and services and how each relates to specific client goals
• Proactively inform leadership and account team partners of lifecycle risks & opportunities; when risk surfaces, project manage solutions-focused resolutions
• Prioritize outreach efforts to mitigate churn and position for expansion/growth
• Partner as a customer advocate by providing product and process feedback to management and/or internal teams as necessary
• Produce high-quality, professional resources to support district implementation goals and outcomes
• Conduct engaging presentations for client groups, including client kick-offs, back-to-school strategy sessions, usage optimization calls, etc.

About You:

• 5+ years of work experience in K-12 education
• 2+ years of client facing experience in Customer Success supporting school and district product implementations preferred
• Empathy and the ability to understand client needs, explain complex issues, and proactively support outcomes to build a strong rapport and establish trust and credibility while collaborating with accounts and DBL teammates
• Proficiency in Salesforce and Gainsight preferred
• Experience with task or project management with the ability to prioritize multiple tasks and manage time effectively
• Exceptional written, verbal, and presentation skills
• Must be legally authorized to work in the United States

Location: While this role is remote, local travel may be required. Open to all candidates who reside in South Carolina.

Length of contract & Hours: This contract will be for July 2023 to May 2024 and will be roughly 20-30 hours/week.

Compensation and Benefits:

The contract rate for this position is $75/hour USD for all customer-facing work and $25/hour USD for all non-customer-facing activities (including customer meeting preparation, internal meetings and trainings, and administrative work). Benefits for this role are not directly provided through DreamBox Learning.

#BI-Remote #LI-Remote #LI-JW1

About Us: DreamBox Learning, the leading K-12 education technology provider, is radically transforming the way the world learns. As the only dual-discipline solution rated STRONG by Johns Hopkins’ EvidenceforESSA.org in both math and reading, DreamBox provides schools with high-quality adaptive learning solutions independently proven to accelerate student growth. Built by educators for educators, DreamBox empowers teachers and district administrators with robust data analytics and content-specific professional development solutions to complement instruction. DreamBox supports over 400,000 educators and approximately 6 million students in all 50 states, the District of Columbia, Puerto Rico, and throughout the United Kingdom, Australia, Canada, and Mexico. For more information, visit https://www.dreambox.com/.

At DreamBox, we believe diversity is an essential strength. That’s why we’re committed to providing an inclusive culture, an equitable work environment, and creating the most effective educational products that celebrate the diversity in students, families, communities, and the world. We know that talent exists everywhere, but opportunity does not. Therefore, we are a proud equal opportunity and affirmative action employer, but we don’t make these commitments simply because they’re required by law. We hold ourselves to a higher standard and make these commitments so that everyone at DreamBox can bring their full selves to our important mission. Our identities matter, and in order to create a more just, equitable world, we know it begins with DreamBox being an inclusive workplace that serves as a model for that change.