Customer Success Manager and Director and Growth Partnerships Manager and Director

Cialfo - Multiple Locations - Full time

COMPANY DESCRIPTION

Inspire others. Challenge the system. Join Cialfo and be a part of something BIG!

Cialfo is an international education tech startup that just raised Series A funding and is now growing based on demand in the U.S.

We are a team of former high school counsellors and university admissions officers with one vision - to make college application management simple, efficient & accessible for students, parents and counsellors!

Having helped thousands of students ourselves, we understand how challenging it can be to deliver a great user experience, maintain constant communication with parents and students, keep up with deadlines, and stick to a high service standard. All this, while ensuring scalability and efficiency for the organization.

We built the Cialfo platform to solve exactly that.

With offices in Singapore, China, and India, and the fastest growing market in the US, we’re expanding our footprint across the Asian and US markets. If you want to embrace greater responsibilities while taking a mission-driven startup to the global stage, now is the perfect time to join.

I. Customer Success at Cialfo (Manager/Director) Full Time - New York | New Jersey | Washington DC

ROLE DESCRIPTION

Cialfo is a rapidly growing global team excited to meet people who are ready to help our customers revolutionize their B2B customer experience, ultimately providing the highest level of customer delight and value. We are looking for both a manager role to gain customer success experience while developing Cialfo’s client and partner network, as well as a senior customer success leader to shape the team’s success. We want you to earn trust, build lasting relationships, and wow people - making Cialfo the essential partner for every growing education consultancy and school.

If you are a former admissions officer, high school counselor, educator, EdTech or not-for-profit leader with a love of technology and increasing your impact by building capacity and consulting with other school counselors, this could be a great fit for you. Alternately, you might have a customer success background with a passion for radically changing education.

The ideal candidates will enjoy and excel at the following:

Manager:

  • Implement strategies to engage, retain and maintain good relationships with partners and clients
  • Carry out effective processes for implementing a technology solution for clients
  • Build a pipeline for new signed schools, taking them through the onboarding process by providing training sessions, listening to their feedback and providing guidance when needed
  • Work cross-functionally with sales and product development teams to identify ideal customer-demographics information and prioritize additional product features to develop
  • Provide the customer with updates related to product changes (i.e. new versions or features)
  • Ensure the timely renewal of service agreements whilst maximizing the support revenue potential
  • Ensure senior management is fully briefed and aware of any pending customer issues or potential escalations

Director:

  • Oversee the CS team and clarify ownership for each part of the journey
  • Help foster company-wide culture of customer success
  • Design, optimize and establish strategies to engage, retain and maintain good relationships with partners and clients
  • Find ways for CSMs to deeply understand our customers objectives and become a trusted right-hand advisor
  • Build a pipeline for new signed schools, taking them through the onboarding process by providing training sessions, listening to their feedback and providing guidance when needed
  • Work cross-functionally with sales and product development teams to identify ideal customer-demographics information and prioritize additional product features to develop
  • Work alongside product team to provide and uncover user insights and translate feedback into UX improvements, new feature designs, and development priorities
  • Achieve operational excellence and continuously communicate metrics to team

REQUIREMENTS

  • 3 - 15 years of relevant experience in customer success or admission’s counselling
  • Bachelor’s degree or higher
  • High attention to detail and willingness to learn
  • Excellent writing and presentation skills
  • Experience using G-Suite (Google Drive, Calendars, Docs, Spreadsheet and Slides)
  • Comfortable and willing to be a hands-on contributor

GREAT TO HAVE

  • Has experience in building and executing customer success strategies for Software-as-a-Service (SaaS) or Enterprise-software products
  • Experience serving schools and private education companies will be an added advantage
  • Experience with asynchronous teams. We live, talk, and type all over the world
  • Experience using CRM such as PipeDrive
  • An in-depth understanding of the educational technology landscape

II. Growth and Partnerships at Cialfo (Manager/Director)

Full Time - New York | New Jersey | Washington DC

ROLE DESCRIPTION

Cialfo's business development team is hyper-focused on growing sustainably with flair. We support all departments, helping to accelerate projects and establish new relationships. On top of our focus to establish Cialfo as a loved global brand, our business development team is passionate about helping our partner schools have the best college application experience possible.

We are looking for a passionate sales leader to advocate for our new and growing product . As a trusted global platform, it is our responsibility to establish meaningful relationships with key private schools; and manage new and existing relationships to deliver a mutually trusting and successful partnership.

This role includes strategic planning, consultative selling, brainstorming, expert product knowledge, project management, analysis, storytelling and delivering on brand’s business objectives.

The ideal candidate will enjoy and excel at the following:

Manager:

  • Researching and establishing new leads with potential clients within the private or public schools sector
  • Accountable for achieving sales and new partnerships
  • Communicate status of sales with CSMs and all departments
  • Maintain all communication, notes and tasks from clients within the CRM (PipeDrive) following the pipeline stages
  • Create contracts and invoices for new clients
  • Create and manage email campaigns

Director: in addition to the above, you will

  • Oversee the Growth and Partnerships team
  • Define strategy and processes to build a stronger, sustainable sales pipeline
  • Work cross-functionally with customer success, marketing, and product development teams to bring leads to close and maintain sustainable relationships.
  • Achieve operational excellence and continuously communicate metrics to team

REQUIREMENTS

  • 3-15 years of meaningful experience in enterprise SaaS sales, preferably within the education industry
  • Proven track record of selling software into large accounts and achieving personal and team goals
  • Bachelor’s degree or higher
  • High attention to detail and willingness to learn
  • Excellent writing and presentation skills
  • Experience using G-Suite (Google Drive, Calendars, Docs, Spreadsheet and Slides) and a CRM (PipeDrive)
  • Comfortable and willing to be a hands-on contributor
  • Excels in maintaining good relationships with partners and clients

GREAT TO HAVE

  • Passion for the education industry and has served schools
  • Experience with asynchronous teams. We live, talk, and type all over the world
  • Experience in building and growing regional sales teams
  • An in-depth understanding of the educational technology landscape
  • Knowledge of admission’s counseling

***

BENEFITS

Exact benefits vary depending on your location. That said, all Cialfo employees receive the following benefits:

  • Private health insurance
  • Unlimited Vacation

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Locations

New York
Washington D.C., District of Columbia
Newark, New Jersey
Fort Lee, New Jersey
Edgewater, New Jersey
Jersey City, New Jersey

Role

Sales

Experience Level

Senior Level

Cialfo

Cialfo is an international education tech startup that just raised Series A funding and is growing in the U.S. Our vision - to make college application management simple, efficient, & accessible for all! If you want to embrace greater responsibilities at a mission-driven startup, join us!

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