Customer Success Representative

Vidcode - Remote - Part time

In this Customer Success position you play a central role: supporting educators on the Vidcode platform. You’ll be the face of Vidcode to the thousands of teachers who sign up each year, finding ways to spread the word, onboarding new teachers, and supporting them throughout the year.

You won’t just be supporting customers, you’ll inspire, support, and empower all the teachers on our platform, many who are teaching computer science for the very first time.

This opportunity has the potential to turn into a full-time role for the right person.

Responsibilities

  • Collaborate closely with Vidcode partners to design and deliver seamless and valuable experiences to clients, including participating in the development and review of client-facing materials related to data use, training, and engagement
  • Onboard new accounts to Vidcode
  • Represent Vidcode in local/regional industry events, conferences, organizations, and affiliations
  • Seek out speaking opportunities to bring Vidcode to new audiences
  • Manage renewal cycles (including renewals tied to RFPs, school board approvals, and disparate funding sources)
  • Design and manage a coordinated system of high touch/outreach to educators
  • Design and manage product rollout to clients, ensuring clients adopt new products and features
  • Manage relationships with existing accounts for customer satisfaction. Support customers as needed on their questions or concerns. Upsell additional products as well as obtain referrals
  • Suport free teacher accounts and connect with decision makers at the district-level once they’ve become champions
  • Leading webinars and trainings

Who we’re looking for

  • Strong presentation skills
  • Extremely organized and detail oriented
  • Passion for education, particularly addressing issues of equity and computer science
  • Computer programming experience, ideally in a classroom setting (we teach JavaScript, but if you have experience teaching or using another language, like Scratch or Python, that’s completely fine)
  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders, superintendents, and board members (phone, email, and in-person)

These are all added bonuses, but not necessary:

  • Experience in renewal oriented account management; demonstrated track record of building client relationships, retaining accounts, and growing business
  • Professional experience working in or with large school districts, state departments of education, or other large education organizations; demonstrated savviness about the inner-workings and politics of decision making
  • Classroom experience or similar, you empathize with teachers and can model best teaching practices in a CS classroom

This is a great opportunity for someone who has recently left the classroom, and wants to keep working with teachers and supporting student learning.

Benefits

  • Dynamic, passionate, and curious team
  • Local and national travel
  • Exciting ever-changing work
  • The ability to impact a growing team
  • The chance to work 1:1 with teachers bringing computer science + creativity to schools, districts, and libraries around the world

While starting at part-time, this role would grow into full-time for the right candidate.

To apply, send a cover letter and resume to leandra@vidcode.com with the Subject: Customer Success Application

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Vidcode

Vidcode’s mission is to provide an engaging and accessible way for all students to learn computer programming and discover the code behind their favorite things. Vidcode is a Y Combinator-backed company in a rapidly growing industry.

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