Customer Success

Front Row Education - San Francisco, CA - Full time

Front Row Education - San Francisco, CA - Full time

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The Role

You'll work primarily with our fantastic customer base! You'll work with the Vice President of Sales to create an incredible experience for the teachers, schools and districts who use our product. Your ideas and innovation will help form the foundation of what this team will look like in the future. You'll have the chance to bring adaptive learning to schools and districts, and to talk to curriculum directors and school leaders about the power of Front Row's tools. Most importantly, your work will have purpose: Front Row is a mission-driven company that takes pride in making a significant impact in the lives of millions of students.

Your first week you'll do things like:

  • Attend sales calls, webinars, and customer check ins with customer success and sales staff to understand what our process looks like
  • Talk to teachers and principals about how they use technology in their schools, and what their goals are
  • Learn the ins and outs of the product so you will be able to train teachers
  • Practice and master our trainings so you will be able to conduct them

Your first quarter you'll do things like:

  • Talk to hundreds of teachers and school leaders, and share your passion for math and language arts education with them
  • Learn about how individual schools run, and what their goals are
  • Begin training teachers on how to get the best use of Front Row in the classroom
  • Help school leaders see how Front Row can help them make sure their students get the best math and language arts education
  • Start implementing new ideas and practices to create the perfect experience for our customers

Your first year you'll do things like:

  • Develop strong relationships and ensure our usage rate is higher than ever
  • Conduct consistent trainings vritually and in person on Front Row to make sure all teachers are aware of the benefits
  • Ensure every teacher has a great customer experience utilizing Front Row so they will continue to use it in the future
  • Ensure every school is continuing to use us throughout the year

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Customer Implementation / Customer Success

Experience Level

Mid Level

Front Row Education

Front Row's mission is to ensure every child get a world class education. We reach over 8 million students across 35% of American schools.

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