Customer Success Associate

Swing Education - San Mateo, CA - Full time

Swing Education - San Mateo, CA - Full time

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An ideal candidate for this position is an excellent communicator, a natural learner, an out-of-the-box thinker, empathetic, technically-minded, and unflappable. To succeed in this role, you must be adaptive and able to work in a fast-paced, highly interactive, and innovative environment.

Responsibilities:

  • Bean advocate for our customers and bring that perspective to the rest of the company
  • Support customers by handling front-line issues via email, phone, and chat
  • Quickly diagnose problems on the spot and develop scalable solutions
  • Support and drive the strategic direction of the customer success team
  • Train members of other teams on how to handle customer challenges
  • Proactively share knowledge and expertise through documentation and webinars
  • Collaborate with Product, Sales, and Engineering teams to enhance the customer experience
  • Own every customer interaction, knowing that a product-driven company needs a happy customer base to grow and thrive

Qualifications:

  • Bachelor’s degree required with minimum of 1 year of work experience
  • Strong written and verbal communication skills with clear, concise, friendly style
  • Demonstrated ability to master technical concepts and systems
  • Motivated by helping and empowering others
  • Possess drive and have the ability to innovate processes and “push the envelope”
  • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment
  • Commitment to diversity and inclusion, and enjoy working with diverse groups and teams
  • Experience in education, customer experience, social sciences, coding, computer science, or customer service preferred

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

Swing Education

Swing Education is focused on tackling the substitute teacher shortage. Our online platform makes it easy for great schools and quality subs to find each other.Swing is a revenue generating, Series A, Y Combinator company (through ImagineK12).

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