Customer Support Associate - East Coast (Seasonal)

TalkingPoints - Remote - Part time

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. COVID-19 remote learning environment has made our mission ever more urgent and important. We’re building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the U.S. TalkingPoints works with key school district partners such as Oakland Unified, Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

We're at a critical inflection point in the organization's growth, our user base has grown exponentially in the past year while our team doubled and will double again over the next year. It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The opportunity

As a Customer Support Associate, you will have the opportunity to support educators and families on the TalkingPoints platform. You’ll be working closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families. You will:

  • Work closely with our Marketing & Community team to ensure that users are effectively supported in onboarding and ongoing use of the TalkingPoints platform.
  • Specific tasks will include:
    • Reviewing and responding to customer support requests via our customer support platform, delighting our users (educators, school/district admins and staff members as well as families on the platform)
    • Communicating regularly with Marketing & Community, product, partnerships and engineering teams regarding user issues and themes to be sure they can be effectively addressed

Who you are

  • You are available for part-time to full-time starting at 7 AM ET, Monday through Friday through November.
  • You have 1+ year experience in Customer Support.
  • You have a thorough attention to detail required to identify and help solve user problems.
  • You must be able to communicate effectively with different audiences in a delightful, responsive manner.
  • You must be an efficient worker who looks for opportunities for improvement.
  • You must be a quick learner and able to get up to speed quickly during our fast-paced onboarding as well as learning on the job.
  • You are resourceful and excited about a fast-paced startup environment. You should be adaptable to changing processes - using, refining and creating them.
  • You are bilingual, preferably in Spanish
  • You are a strong team-player: we work as a small, tightly-knit team and you should be self-starting and motivated to build things.
  • You have a strong commitment to our mission and using technology to make a difference.
  • You must have or be willing to undergo a background check that is necessary for working with student data.

What we offer

  • An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
  • Fun, smart, dynamic, motivated team focused on working together to transform family engagement to serve the families who need it most

Overall fit with our org culture - we look for team members who are

  • User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
  • All-in together: we go above and beyond the job description, working together as a team.
  • Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
  • Always Learning: we are always learning, with a growth mindset, to reach our full potential.
  • Boldly Courageous: we take risks in order to achieve big things.
  • Resourceful: We are creative, solution-oriented, and scrappy.

How to apply

Please submit your resume, a brief paragraph describing your interest, and a link to your LinkedIn profile

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Role

Operations

Experience Level

Entry Level

TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools.
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