Customer Success and Account Manager

RocketLit - Remote - Full time

Key Responsibilities:

  • Onboard new customers and support teachers throughout their journey with our products.
  • Systematically streamline, and iterate upon communications and knowledge base to hone our supports for administrators, teachers, and students.
  • Point of contact for account support and customer communications.
  • Optimize email campaigns to scale current accounts and identify areas for expansion.
  • Partner with the rest of the team to improve onboarding and provide customers with the most enriching experience possible.
  • Maintain warm and productive relationships with teachers and administrators to drive high retention and adoption of the platform.

Preferred candidates will have:

  • A track record of building relationships with a variety of stakeholders to drive measurable success.
  • 2-7 years of account management or customer success experience.
  • Strong written and oral communications skills.
  • Tenacious and driven to find and solve new problems.
  • Meticulous organization around documentation and task management.
  • Empathetic around issues in K-12 education that teachers, students and administrators face.
  • Experience thriving in a remote work environment.

Full time, Salary, benefits

Base Salary 50-70k + Commission

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

RocketLit

RocketLit gives all students access to learning and educators the data they need to be most impactful. We have 2 products: RocketLit provides adaptive reading for Science. InnerOrbit provides NGSS assessments and reports. 

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