Customer Success Advocate

Swing Education - San Mateo, CA - Full time


The Position

The Customer Success Advocate will interact one-on-one with our subs and schools, helping them get the most out of Swing. This role will help strategize how to best solve the challenges faced by our customers and train others on these practices. The Customer Success Advocate will also be the “voice of the customer” to the rest of the company, gathering product feedback and making a strong case the needs of our customers.

An ideal candidate for this position is relationship-oriented, a fast learner, resourceful, detail-oriented, self-directed, and proactive. You must be flexible to work in a fast-paced, highly interactive and innovative environment.

Responsibilities

  • Assess and solve challenges faced by customers with timeliness and joy
  • Refine and document best practices for solving challenges faced by customers
  • Train other employees and contractors on how to best resolve customer issues
  • Record and organize customer’s feedback on our product
  • Truly be an advocate for the customer and bring that perspective to the rest of the company
  • Learn from our most successful customers and teach other customers how to be successful
  • Assist the Customer Success Lead in growing and scaling the impact of the team

Qualifications

  • Bachelor’s degree required
  • Minimum of 1 year of work experience; experience in education and/or customer service preferred
  • Strong writing and communication skills with clear, concise, friendly style.
  • Motivated by helping and empowering others
  • Demonstrated ability and inclination toward self-directed learning
  • Demonstrated ability to master technical concepts and systems
  • Experience teaching and/or training preferred
  • Experience in coding or computer science preferred
  • Critical thinker with high tolerance for ambiguity
  • Commitment to diversity and inclusion with working with diverse groups and teams
  • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment
  • Proven ability to think analytically to solve complex problems
  • Sound judgment and the ability to handle sensitive and confidential information with discretion

Salary: Competitive and commensurate with education and experience

To Apply: Please include your resume, cover letter, and an answer to the question “Describe your most challenging experience in a customer-facing role. What was the context, how did you help the customer succeed, and what did you learn from the experience?” (250 word limit).

Swing Education is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBT applicants.

Apply Now

Experience Level

1 to 5 years

Swing Education

On average, students are with substitute teachers for 5% of the typical 180 day school year. This means that students have substitute teachers for more than six months of their school career. The problem? We're suffering from a drastic shortage of substitute teachers.That's where we come in. 

Swing Education is focused on tackling the substitute teacher shortage. We're thinking of teachers and schools first in building an easy-to-use product that will provide more subs with less overhead. We'll help schools offload tedious work (recruiting, screening, payroll, etc.) and we'll help subs find jobs and build their professional network.

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

CANDIDATES




STAY UP TO DATE ON EDTECH.News, research, and opportunities - sent weekly.