Customer Support Representative, Contract

Clever - San Francisco, California - Full time

Job Description:

We handle a full range of school/district and application needs from inbound inquiries to implementation and ongoing customer and technical support. In this role, you will develop a deep understanding of Clever's product as well as the needs and challenges of Clever's users. You'll be working directly with customers, responding to a high volume of phone calls and emails to resolve technical problems, tackle implementation challenges and answer questions - all while ensuring customers are having a great experience with Clever!

We deliver fast, friendly, and extremely personalized support, so you’ll need to excel at working in a fast-paced, customer service environment with a great deal of autonomy. You’ll need to pick up new technology easily and be comfortable teaching others to understand, navigate, and use it too.

Timeline: June - September 2019

You should have:

  • Passion for helping others: you're a great listener, you work to deeply understand other people's perspectives and actively think about how you can help them achieve their goals
  • Positive attitude: naturally enthusiastic, you stay optimistic even when the going gets tough
  • Excellent communication skills: you can translate complex information so it's accessible to anyone
  • Capacity to get technical: you pick up new technology quickly and love learning how things work
  • Early Birds! We work with schools and that means early mornings -- you are excited and invigorated to get up and get going
  • Education Interest: You deeply believe in Clever's mission -- making it easy to bring great software to the classroom
  • A desire to work in a diverse, highly collaborative team environment

What Clever Offers

  • A chance to revolutionize the way schools use technology
  • Competitive salary from a well-funded, high-growth company
  • Catered lunch, daily
  • Unlimited Amazon.com credits for learning
  • An incredible team of fun, bright coworkers

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

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