Customer Sales Operations

Landed - San Francisco, California - Full time

About the Customer Sales Operations role

Landed is growing! We’re hiring someone stellar to focus on Customer Sales Operations. Based in San Francisco, you’ll be joining a thriving customer team and reporting to the Head of Customer Experience. This team is highly collaborative and cross-functional. This role will have the ability to impact and learn about every part of the business and to transform the lives of our customers. As our first Customer Sales Operations hire at Landed, you will help Landed's customer team dramatically expand our impact. By helping us improve our sales conversions and operations our entire customer pipeline, you will set us up for massive growth in 2019. 

From day one, you will...

  • Sales Workflow Optimization. Coordinate, design and manage sales workflows to ensure customers get the right messages at the right time, using the right mode of communication. You’ll be responsible for ensuring that thousands of potential Landed buyers are being appropriately engaged to keep moving through the process.
  • Analytics Ownership. Own analytics for Landed’s customer conversion funnel, helping us identify opportunities like: How can we enable customers to book a time to speak with our team more quickly? Which email messages are empowering customers to take the next step in the process? How should the customer journey differ for folks who enter through different channels? Lead analysis to help us identify how daily operations and special projects are going.
  • Data Maintenance. Develop and maintain reports, dashboards and scorecards to track customer team’s OKRs. Develop processes to ensure we have up to date and accurate for daily, weekly and quarterly reporting.
  • Process Improvements. Support implementation of internal process improvements and enabling systems/ tools, such as a new phone system or analytics reporting tool. Ensure the Customer team has the tools and training on new systems to effectively do their work.
  • Collaboration. Work closely with the entire Landed Customer Team -- including Customer Development and Customer Account Management -- to provide a seamless, joyful experience to our customers.

You will bring these strengths to the role...

  • Analytical. You like working with data, and taking a structured approach to solve tough problems.
  • Problem-solving and action orientation. You're excited to roll up your sleeves and get stuff done. Troubleshoot, evaluate possible outcomes, prioritize, and proactively find the best possible use of your time. You know how to organize and chart a path out of any situation.
  • Flexibility and adaptability. You are skilled at navigating unstructured data and environments. You're flexible and thrive in a fast-paced, rapidly changing environment.
  • Relationship-builder. You like working with a lot of different people across a variety of job functions. You orient toward collaboration and motivating/enrolling others.
  • Tenacity. You are persistent in the face of a challenge, unafraid to iterate and try new approaches to get to a solution.

You're an ideal candidate if:

  • You have 2 years of experience working with in a high-growth environment. You may have worked in sales operations or business analytics in a tech/entrepreneurial environment, product management, management consulting / venture capital.
  • You want to work at a mission-oriented company.
  • You are excited to work hard, dive in and learn the ins and outs of a growing company.
  • You have a comfort and a willingness to learn our systems (Hubspot, Slack, etc).

We'd be even more excited if you have:

  • Experience with marketing and sales automation tools.
  • Prior experience at an education, financial services, or real estate organization.

This is a full-time, exempt role based in San Francisco, CA. The salary range for this role is $70,000 - $100,000 with meaningful equity at a high-profile, Series A start-up. We offer a suite of health and wellness coverage, as well as other programs to support your professional growth, including an annual $10,000 personal/professional development budget.How to ApplyWe are committed to building a diverse and inclusive team that reflects our values and our work. We are excited about all qualified applicants, and we want to be sure women, people of color, those who are economically disadvantaged, and gender diverse individuals feel encouraged to apply.Are you ready to join our team at Landed? Submit your resume and cover letter for consideration!

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Role

Operations

Experience Level

Mid Level

Landed

Landed is on a mission to help essential professionals, starting with educators, build financial security near the communities they serve. One of the ways we do this is by co-investing alongside educators when they are ready to buy a home. 

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