Customer Operations Producer

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

Customer Operations Producer

Location: Fully Remote within USA

Job Overview:

Lexia Learning is hiring for our growing team! We are searching for a Customer Operations Producer. This friendly, entry-level team member will assist our customers by being the main point of contact for Lexia's registration system and Zoom by providing user support via email and phone. Having flexibility to support our customers Monday through Saturday is required for this position.

Job Responsibilities:

  • Serve as the point of contact for our registration system and Zoom and provide support via phone and email in real time
  • Attend LMS registration setup meetings with customers
  • Communicate directly with customers in real time regarding registration issues
  • Triage and manage Salesforce case load pertaining to our registration system
  • Draft and schedule daily outbound customer facing automated emails
  • Liaison between Customer Success Management and field employees
  • Escalate incidents and system issues to upper management accordingly
  • Demonstrate a basic understanding of a LMS and and Zoom
  • Perform daily registration systems double check to ensure accuracy of outbound client communications
  • Monitor changes and updates of registration platform’s features and functionality.

Job Requirements:

  • Shift flexibility to support scheduled sessions Monday through Saturday is required
  • 1+ years experience in an LMS supporting role
  • Ability to effectively communicate via phone and email, ensuring all tasks are accurate and delivered with high quality and in a timely manner
  • Comfortable in a fast paced and changing environment
  • Strong ability to perform cross reference systems check to ensure process details are accurate
  • Ability to work with customers at all levels of technical expertise and provide support accordingly
  • Excellent time management skills
  • Strong organizational and planning skills
  • Proficient in Microsoft OS and Google Suite
  • Experience with Salesforce CRM is a plus

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Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Lexia Learning

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers.
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