Customer Engagement Specialist

Alma Technologies, Inc - Remote - Full time

SUMMARY OF RESPONSIBILITIES

Proactively call customers to spark engagement.

Quickly follow up with customers to answer questions and concerns. 

Strategize ways to increase user adoption rates and better engage customers. 

Execute our customer engagement program to stay connected with clients, understand their current and future needs, and help Alma better design future product enhancements to meet those needs. 

Maintain our customer database by tracking relationships in sufficient detail so that management, salespeople, and the marketing department can access information and match customer needs with product plans and offerings.

Communicate with the engineering team by tracking bugs, customer service requests, and feature requests through an external database. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

A passion for interacting with customers and building the Alma community.

Fluent in Excel.

Strong verbal and written communication skills.

Excellent organizational, time, and self-management skills.

Strong sense of initiative and ability to work under pressure on multiple projects.

Ability to work independently and as part of a team.

Motivated, energetic self-starter with strong problem-solving skills.

Energized by working in a fast-paced work environment.

Flexibility and prioritization skills imperative.

QUALIFICATIONS

Bachelor's degree.

Ability to manage multiple projects at a time while paying strict attention to detail.

Technologically adept, utilizing modern computer business systems.

Strong interpersonal skills and ability to thrive in a fast-paced, team environment.

Self-motivated, with high energy and an infectious level of enthusiasm.

Openness and willingness to learn, accept feedback, and evolve to fit our needs.

Practical experience in K-12 schools.

Note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.

To Apply: Please send a cover email and resume to Taylor at careers@getalma.com

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

Alma Technologies, Inc

At Alma, we are a team of entrepreneurs and educators. As individuals, we take ownership over our roles and responsibilities and drive them until they are done well. As a team, our solutions have both an educational & societal impact. We are nimble, evolving, and determined to make a difference.
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