Customer Engagement Manager

Nepris - Remote - Full time

Nepris is looking for a talented and motivated customer engagement manager that thrives in an entrepreneurial organization. This successful candidate will play a fundamental role in making sure our customers are brought successfully on board, that they meet their usage goals, understand and help shape the organizational and individual customer experience, and contribute to the marketing efforts targeting our active customers. The primary customer here will be administrators and educators for a department (e.g. Career and Technical Education), school, district or region. You must be comfortable with regular communication (via video conference, email, phone, messaging) with a variety of stakeholders at different levels and come to the table with confidence in using technology. Should be open to being trained on the individual CRM management/reporting and cloud computing tools that our team employs. 

Responsibilities

  • Serve as primary contact for Nepris for many of our active education customers.
  • Proactively contact and follow up with customers to check in on progress of implementation and provide support as needed.
  • Conduct online webinars or online training of the Nepris platform.
  • Provide customers with requested information ranging from informational collateral and answering general product questions to formal reports about integration into their curriculum.
  • Complete and maintain accurate records of communications, issues, resolutions.
  • Work closely with the sales team as they transition new customers to you and as you work towards renewals of the existing customer base.
  • Work with development team to use data driven decision making for engaging end users in a 2-week iterative cycle.
  • Work closely with marketing to promote customer activities or help define messaging in campaigns and social media.
  • Maintain an understanding of how our products are accepted by customers and develop corrective action to aide adoption or report quality, performance, competitive issues.
  • Other duties deemed necessary to support the Company’s business operations

Skills & Qualifications

  • Experience in customer relationship management; must be adaptable, professional, courteous and motivated.
  • Must work well individually or as a member of a team.
  • Understand the school cycle, particularly as it relates to curriculum and the seasonal calendar, and typical education hierarchies from superintendents to the teacher.
  • Strong computer skills required; this includes having used Microsoft Office in a business setting, at least one type of video conferencing software, and different social media channels.
  • Excellent presentation skills, verbal and written communication skills, and interpersonal skills
  • Proficient in Salesforce.com (we will teach but having experience in a CRM platform is a plus).
  • Ability to multi-task, prioritize, and manage time effectively.

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Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Nepris

Nepris bridges the gap between industry and education. Through our cloud-based platform; students interact with professionals from around the world and find real world relevance to their classroom learning while being exposed various careers and role models. 

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