Customer Care Representative, Lexia Learning

Lexia Learning - Concord, Massachusetts - Full time

We Are Lexia Learning

We are Lexia Learning, a Rosetta Stone company. As one of the best-known and most highly respected reading-technology companies in the world, we are dedicated to empowering literacy educators and students through personalized learning and adaptive assessment. Lexia currently helps over 2.5 million K–12 students learn to read and we are looking for passionate, talented individuals to join our mission driven team.

Our Customer Care Representative reports to our Director of Customer Support and Care- We give educators what they need to help all students read!This position is based in our Concord, MA headquarters location and does not have a remote capability.

Primary Responsibilities

  • Works directly with Lexia customers to ensure successful onboarding and continued use of Lexia Literacy products
  • Gives technical advice and proactive support, over the phone and by email
  • Establishes positive relationships with our customers
  • Works closely with Support, Sales, Implementation, and Product teams to ensure great customer experience
  • Learns all Lexia products, in depth, in order to explain them to customers
  • Continually seeks to improve technical knowledge, pedagogical knowledge, and service skills
  • Continually seeks to improve Lexia’s understanding of and service to its customers
  • Has direct impact in making our customers successful through empowering them to use our programs at their fullest

About You

  • Minimum 1-3 years experience in customer service (Technical customer service preferred)
  • Superb communication skills, both written and spoken
  • Bachelor’s degree or equivalent experience
  • Familiarity with Software as a Service, web browser technologies, Excel
  • Experience proactively reaching out to customers, phone or email
  • Familiarity with customer relationship management
  • Able to collaborate across departments to advocate for customer interests
  • Education or EdTech experience strongly preferred

At Rosetta Stone we speak, learn, and interact differently, we embrace and thrive on these differences! We deeply benefit from the diversity that each individual has to offer. We are dedicated to fostering a culture that celebrates unique backgrounds, ideas and experiences. Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws. 

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

Lexia Learning

We are Lexia Learning - Empowering literacy educators through adaptive assessment and personalized instruction.

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