Curriculum Support Manager

Summit Public Schools - Redwood City, CA - Full time

Summit Public Schools - Redwood City, CA - Full time

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The Curriculum and Instruction (C&I) team at Summit Public Schools creates educational materials for elementary, middle, and high school students (called the Base Curriculum), as well as professional development materials for teachers and school and district leaders.

The Curriculum Support Manager will support team members in preparing and performing quality assurance on the curriculum for immediate use. He or she will peruse through a high volume of documents and videos, note needs, flag problems, and upload links and text into the Summit Learning Platform.The Curriculum Support Manager will also help support teachers who are using the Base Curriculum by responding to help tickets via our customer support platform (Zendesk), make curriculum recommendations based on teacher feedback, and escalate any sensitive concerns to C&I leadership.

The ideal candidate has excellent communication skills (both written and verbal), has superb attention to detail when completing large-scale rote tasks, and is devoted to providing a high-quality, empathetic user experience to the teachers using the Summit curriculum. He or she is proficient in the Google Suite (Drive, Sheets, Docs, Slides) and is able to learn new user interfaces such as the Summit Learning Platform and Zendesk quickly.

This work can be done remotely.

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Role

Operations

Experience Level

Mid Level

Summit Public Schools

Summit is a leading charter management organization serving heterogeneous communities in the Bay Area and Washington state. We operate 11 schools serving over 3,600 students.

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