Content Program Manager

Udacity - Mountain View, California or Remote - Full time

Udacity’s mission is to power careers through tech education. Our immersive online learning platform offers practitioner-level training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Backed by well-known investors such as Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, Udacity is transforming the world by providing life-long learners the opportunity to upskill in bleeding edge career fields. We also partner with leading enterprises to support them on their journey of digital transformation for their workforces. If you are inspired to be part of something amazing…read on!

Udacity’s Content Program Management Office (PMO) is looking for a rock-star program manager who will be responsible for leading the development of our nanodegree programs. Program managers maintain a portfolio of projects and work with internal instructional designers, external subject matter experts (SMEs), industry-leading content partners and cross-functional stakeholder groups to deliver high-quality programs in advanced technical fields. The PMO also executes special projects and initiatives designed to improve our content development machinery. This can include everything from organizing how we provision schwag bags for visiting instructors to formalizing our syllabus structure to developing process maps and documentation, to data analysis and visualization. No job is too big or too small and as highly-skilled generalists, we bring a problem-solving approach to any task put in front of us.

Udacity is a fast-paced work environment in a flat organizational structure that puts a lot of emphasis on autonomy and collaboration to deliver results. We’re looking for a self-starter who can operate under pressure in the face of uncertainty and is comfortable developing structure and process where none may yet exist. It’s a demanding role with a tremendous upside for someone who wants to develop and challenge themselves.

Responsibilities:

  • Provide end-to-end project management of our nanodegree programs and support build-team activities to keep project deliverables running on schedule and at quality
  • Coordinate across cross-functional teams including production, marketing, content strategy, student services, engineering, and business development
  • Provide risk analysis and mitigation to avoid project delays or quality issues that may arise
  • Identify gaps in existing processes or workflows and recommend new processes and procedures as needed
  • Design and implement continuous process improvement initiatives to increase efficiency and scalability of the content development process

What we value:

  • Strong leadership skills and the high EQ required to collaborate with a wide variety of teams
  • 4+ years work experience with direct program management and/or content development responsibilities. E-learning and instructional design experience a plus
  • Experience with agile and waterfall project management methodologies and the ability to apply each to the appropriate situations
  • Familiarity with project management tools such as Trello, Jira, Learning Management Systems (LMS), Google Suite, and other media content development tools
  • Solid data analysis skills and being able to present facts and arguments using numbers
  • Grittiness and a demonstrated ability to persist in the face of adversity over an extended period of time

We are an equal opportunity employer and value diversity at our company. Women, people of color, members of the LGBTQ community, individuals with disabilities, and veterans are strongly encouraged to apply. 

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Role

Project Management

Experience Level

Mid Level

Udacity

Udacity’s mission is to power careers through tech education. Our immersive online learning platform offers practitioner-level training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more.

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