Community Specialist

Teachers Pay Teachers - New York, NY - Full time

Teachers Pay Teachers - New York, NY - Full time

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Team:

As an important part of the Community Experience Team, we are the eyes, ears, and voice of TpT for educators. Our team creates the open door between our vast community of amazing teachers and our forward-thinking internal teams. We deeply understand, support, and engage with our community. We closely partner with the Customer Experience, Data, Marketing, and Product teams so that we can ensure we provide great support and drive our business forward. It’s our goal to make every educator, of every type, feel welcome and respected on TpT.

Role description:

We create ways to engage, support, build for, and mobilize our extraordinary community of educators. In addition to collaborating with our Product, Marketing, and Data teams on exciting new initiatives, to acting as a trusted TpT voice, we work to create and maintain programs that recognize educator awesomeness. The TpT Community Specialist is an essential and nimble part of multiple projects and goals. From collaborating with our Product, Marketing, and Data teams on exciting new initiatives, to acting as a trusted TpT voice, to creating and maintaining programs that recognize educator awesomeness, you will be an essential and nimble part of multiple projects and goals.

Responsibilities:

  • Work with cross-functional teams to identify and pursue product opportunities within our community.
  • Infuse the product development process with the voice of the teacher and share domain expertise to build amazing, innovative tools for our educator communities on TpT.
  • Engage with our community through multiple channels including webinars, conferences, meet-ups, social media, and the Teacher-Author Forum to gather insights and inform product decisions.
  • Mobilize targeted communities on TpT to test and use new products, features, and programs as part of pilot, beta, and GTM launches.
  • Identify, develop, and foster relationships with members of the educator and Teacher-Author communities.
  • Inspire and implement initiatives to bring the voice of the educator and education policy company-wide.

Qualities for a successful candidate:

  • Believes in our mission to connect and empower educators
  • Has strong interpersonal skills and ability to work closely with multiple audiences
  • Knows how to work with data to evaluate programs and measure successes
  • Is a self-starter -- can set goals and work hard to meet them
  • Possesses a level of passion and creativity that inspires people
  • Appreciates feedback and value honest, thoughtful critique
  • Demonstrates strong time management, organizational and problem-solving skills
  • Has excellent verbal, written communication, and presentation skills

Qualifications:

  • BA/BS
  • 5+ years of education-related experience and/or established track record in relationship management, community development, or user research.

Extra Points for:

  • Graduate degree
  • Background in Education Technology
  • Prior work with supporting and growing communities and/or driving community engagement with products and features
  • Deep understanding of business-driven data and metrics

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Teachers Pay Teachers

Teachers Pay Teachers (or TpT, as we call it) is a community of millions of educators who come together to share their work, insights, and inspiration with one another.

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