Community Coordinator

NEWSELA - New York, NY - Full time

NEWSELA - New York, NY - Full time

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We’re looking for an organized, detail oriented individual who will work closely across our Community team to coordinate the support and services we provide to our teacher, school and district customers. You will be the main point of contact for ensuring our services are delivered in a timely fashion and that these activities are tracked and optimized to maximize efficiency and effectiveness.

This position reports to the Team Lead, Community Systems

Responsibilities

  • Serve as main point of contact for scheduling purchased services such as Professional Development sessions.
  • Assist in scheduling additional school and district support and implementation services as needed.
  • Ensure meetings related to Community services are tracked efficiently in our CRM system.
  • Analyze data to accurately assess the status of training commitments and drive to completion.
  • Coordinate with our data team to develop reports and dashboards that monitor the volume and effectiveness of services delivered.
  • Coordinate with our professional learning team to make sure services are being delivered.
  • Recommend and execute process enhancements to improve efficiency in both scheduling and delivering Community services.

The Ideal Candidate

  • Bachelor’s Degree.
  • 1+ years professional experience.
  • Organized and detail-oriented.
  • Demonstrated record of success in leading client-facing implementation teams, resulting in measurable real world impact.

A Few Plusses

  • Strong quantitative analytical ability and excellent written and oral communication skills.
  • Comfortable in a fast-paced, entrepreneurial, start-up environment.
  • Experience in K-12 education.

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Role

Operations

Experience Level

Mid Level

NEWSELA

Newsela is an Instructional Content Platform that brings together engaging, accessible content with integrated assessments and insights to supercharge reading engagement and learning in every subject. 

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