College Coach and Program Strategist

Concourse Education - Richmond, California - Full time

Who we are

Across the country, college completion rates are abysmal. It’s almost as difficult to graduate from community college (7% on-time completion) as it is to get into Harvard (5.4% acceptance). Traditional college is no longer a gateway to economic opportunity, especially for low-income and working students.

We think this status quo is unacceptable. At Concourse Education, we’re creating a new college experience to help working adults earn a rigorous, affordable, and job-relevant bachelor's degree. We recruit students who have dropped out of college or never started, enroll them in a rigorous online degree program, and support them with one-on-one coaching, a community of peers, and a brick-and-mortar campus. We also work with industry experts and employers to design supplemental curriculum that connects graduates with careers.

Why we need you

We launched in fall of 2018 with our first cohort of Fellows (students, in Concourse parlance). Back then, we were a founding team of four. Now, we’re getting ready to open our doors to more Fellows, and we’re six team members strong. We want you to be our seventh. You’ll work with Iris, our Director of Program Design and Lead Coach, to support our new group of Fellows and to help lead our organization to success.

In this work — and at this stage — no two days will be the same, but your mission will be twofold:

1. Coach Fellows toward earning a BA in 2-3 yearsDuring live coaching sessions, you might play any number of roles, including academic problem-solver, confidante, personal trainer, consultant, and motivational speaker. You will also monitor Fellow progress outside of these sessions, supporting your coachees as unexpected challenges arise.

To do this work well, you’ll need to balance efficacy (helping students persist) with efficiency, empathy with high expectations, and patience with pace.

2. Experiment with, and continually improve on, our program designWe’ve already made significant changes to our program based on feedback from our pilot cohort, and we expect to make more changes as we continue to learn. You’ll play an essential role in this process — helping us evolve our coaching model and, beyond this, generally helping us become better and stronger as an organization.

Who you are

Characteristics & qualities

You jump at the chance to solve problems collaboratively. You ask a lot of questions to uncover the nature of things. When interacting with others, you listen first, then speak. You don’t assume that you have all the answers, and you are always open to new knowledge, even if it destabilizes your assumptions.

You care deeply about achieving excellence, but never at the expense of yourself or others. You regularly reflect on what could be better—with society, with your organization, with your work. You sweat the small stuff, and are meticulous about documenting, communicating and organizing your work, particularly through technology. You’d rather face the truth than dwell in the comfort zone. You are attuned to other people’s needs and you honor those needs, even when it means ignoring an established process.

You want to work in a startup environment, even if it means days full of uncertainty, discomfort, and change. You’re hungry to build something amazing. You don’t wait for others to hand you directions or tasks; you chart your own path. You aren’t afraid to experiment with something new—or maybe you are, but you’re going to try it anyway.

Work experience & background

You have experience mentoring, coaching, or teaching people from diverse backgrounds.

You are a keen communicator, writer, and presenter. You know how to adapt to different audiences and are just as comfortable in a one-on-one meeting with a student as you are leading a large group workshop.

You have non-coaching skills (data analysis? community organizing? poster design?) that a nonprofit startup could really benefit from.

You have a Bachelor’s degree. Even better if you worked while attending college, attended a community college en route to a BA, were an adult or parent learner, or in some other way deviated from the so-called “traditional” pathway.

In general, we care less about work experience than your character, potential, and belief in our mission of building a better college experience for low-income and working students.

Why you should apply

As the seventh member of our team, you’ll work directly with students, solve problems daily, and influence the future of Concourse. You’ll use your critical thinking, creativity, and emotional intelligence to increase access to higher education and, more broadly, to economic opportunity.

We’re committed to helping you achieve your professional and learning goals, so expect to grow. This will be really hard…but also (based on our first-hand experience) really fun.

The nitty gritty

This is a full-time role, based in Richmond, CA, with frequent local travel and occasional evening hours

Target start date: 1/3/2019

We offer health benefits and a flexible vacation policy

Compensation is commensurate with experience

How do I apply?

If you think you’re the right person for this job, visit our website or click through to apply. If your application is a good fit, someone from our team will reach out with next steps.

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Higher Ed Faculty

Experience Level

Mid Level

Concourse Education

At Concourse Education, we’re creating a new college experience to help working adults earn a rigorous, affordable, and job-relevant bachelor's degree and a clear path to a great career.

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