Client Thought Partner (Southeast)

BrightBytes - Atlanta, Georgia or Remote - Full time

The Client Thought Partner (CTP) will be responsible for cultivating, deepening, and growing relationships with existing K-12 customers at the school, district, and service agency leadership level. The Client Thought Partner success is focused on customer adoption, program participation, rate of upgrades and add-on purchases, and overall customer satisfaction. The CTP will serve as a thought leader and will successfully partner with organizations in data collection, analysis, and integration.

  • Own implementation journey post-sale with assigned clients, which includes client onboarding and adoption
  • Support the Account Management team working toward retention and expansion of products and services.
  • Act as a single point of contact for clients and drive success through engagement activities, including data collections, data review sessions, next step analysis, quarterly business reviews, new product introductions, and professional learning to drive adoption.
  • Manage a prioritization system that keeps all accounts engaged with a focus on aligning data to annual goals, as well as supporting client action-planning and communication with stakeholders
  • Serve as an expert on the Clarity platform, pairing clients’ organizational needs with BrightBytes solutions and ensuring knowledge transfer to clients on best practices to deliver measurable ROI
  • Foster long-term client relationships and expand the number and range of key stakeholder relationships
  • Identify sales opportunities and partner with internal teams to expand the number of products and services a customer adopts
  • Monitor client health and ensure client satisfaction by developing strong relationships, increasing usage and adoption, actively seeking out customer testimonials, and channeling product feedback appropriately
  • Utilize and contribute towards the development and iteration of strategic processes, tools, resources, and training to drive the success of service agency programs by focusing on developing client capacity to a) advocate for BrightBytes products, b) drive adoption within their region, and c) support their districts through the client lifecycle
  • Manage school, district, and service agency accounts with a Book of Business around $800,000+
  • Work collaboratively with teams to develop and iterate on Client Success resources and collateral in a timely manner
  • Coordinate with the services group to ensure that key customers obtain multi-level attention when required
  • Able to travel approximately 25-30% as needed to meet with clients for on-site planning and associated training
  • Other duties as assigned

*This is a full-time position located in the Southeast (US). Must be located in this region. 

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

BrightBytes

BrightBytes offers a fully managed data and analytics platform for K-12 that transforms education data into actionable intelligence to improve the academic and overall well-being of all students.
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