Client Thought Partner (Remote - West Region)

BrightBytes - Remote - Full time

About BrightBytes

BrightBytes, the leading analytics solution for education organizations, provides educators with the power to turn big data into big benefits for students. BrightBytes analyzes and organizes meaningful data across research-based frameworks to deliver visualized, actionable information that drives student learning.

BrightBytes has assembled a team of data scientists, creative engineers, world-class researchers, and inspirational education leaders. We hire mission-driven individuals eager to apply their educational expertise in a fast-paced, fun, entrepreneurial environment that delivers the tools that educators need to improve children's lives.

Job Description

The Client Thought Partner (CTP) will be responsible for cultivating, deepening, and growing relationships with existing K-12 customers at the school, district, and service agency leadership level. The Client Thought Partner success is focused on customer adoption, program participation, rate of upgrades and add-on purchases, and overall customer satisfaction. The CTP will serve as a thought leader and will successfully partner with organizations in data collection, analysis, and integration.

  • Own implementation journey post-sale with assigned clients, which includes client onboarding and adoption.
  • Support the Account Management team working toward retention and expansion of products and services.
  • Act as a single point of contact for clients and drive success through engagement activities, including data collections, data review sessions, next step analysis, quarterly business reviews, new product introductions, and professional learning to drive adoption.
  • Manage a prioritization system that keeps all accounts engaged with a focus on aligning data to annual goals, as well as supporting client action-planning and communication with stakeholders.
  • Serve as an expert on the Clarity platform, pairing clients’ organizational needs with BrightBytes solutions and ensuring knowledge transfer to clients on best practices to deliver measurable ROI.
  • Foster long-term client relationships and expand the number and range of key stakeholder relationships.
  • Identify sales opportunities and partner with internal teams to expand the number of products and services a customer adopts.
  • Monitor client health and ensure client satisfaction by developing strong relationships, increasing usage and adoption, actively seeking out customer testimonials, and channeling product feedback appropriately.
  • Utilize and contribute towards the development and iteration of strategic processes, tools, resources, and training to drive the success of service agency programs by focusing on developing client capacity to a) advocate for BrightBytes products, b) drive adoption within their region, and c) support their districts through the client lifecycle.
  • Manage school, district, and service agency accounts.
  • Work collaboratively with teams to develop and iterate on Client Success resources and collateral in a timely manner.
  • Coordinate with the TCS team to ensure that key customers obtain multi-level attention when required.
  • Able to travel approximately 25-30% as needed to meet with clients for on-site planning and associated training.
  • Other duties as assigned.

About You

  • You are passionate about improving student learning and making a positive difference in the lives of school leaders, teachers, and students.
  • You balance and deliver results in a fast-paced environment.
  • You possess an entrepreneurial spirit and take ownership of improving processes and outcomes.
  • You are a fun, energetic, and collaborative team player who is fueled by goal-setting and achievement.
  • You are a life-long learner and stay current on educational trends and policies.
  • You are intelligent, creative, and an empathetic listener.

Required Skills and Experience

  • Have 4+ years of experience in the K-12 educational space
  • Have 3+ years working in the area of customer service supporting 20+accounts
  • Have experience driving accountability through data and metrics using technology
  • Demonstrate excellent communication skills, with an emphasis on all forms of written communication
  • Professional Development: Comfortable and possesses a proven track record with presenting in front of educational leaders and stakeholders
  • Possess a strong ability to have strategic conversations with educational leaders
  • Have a proven ability to organize and prioritize against competing needs
  • Have experience and comfort navigating organizational hierarchies
  • Bachelor’s Degree required; Graduate degree preferred

*This is a full-time position located in the West (US). Must be located in this region.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

BrightBytes

BrightBytes, the leading analytics solution for K-12 education, provides educators with the power to turn big data into big benefits for students. We analyze and organize meaningful data across research-based frameworks to deliver visualized, actionable information that drives student learning.
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