Client Support Associate

Schoology - New York - Full time

As a Client Support Associate, you will:

  • Serve the front line of customer service for Schoology’s passionate user base by responding to issues primarily via phone, and sometimes chat and email.
  • Tackle basic to intermediate technical questions as they arise in relation to support tickets
  • Attain an understanding of the web based product and iOS/Android applications, and keep abreast of latest changes
  • Work a 9am-5pm EDT Monday - Friday schedule for a one/two month training period. After the training period, you may be asked to work 12pm-8pm shift Monday - Friday. You must also have the flexibility to work overtime hours, especially during our busiest season (August- October).

To succeed in this position, you will have:

  • An outgoing personality that resonates over the phone and in email
  • Excellent communication and interpersonal skills
  • Strong writing ability
  • The ability to problem solve basic issues
  • Motivation and desire to help others
  • Careful attention to detail
  • Strong organizational and prioritization skills

All team members at Schoology are expected to embody our core values which are Passion, Collaboration, Innovation, Curiosity, and Integrity.

Our mission is to continuously advance what is possible in education. You in?

Schoology is an Equal Opportunity Employer and embraces diversity of every kind.

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Entry Level

Schoology

Schoology is one of the fastest growing education technology companies with millions of users across the world.

We bring together the best K-12 learning management system with assessment management to improve student performance, foster collaboration, and personalize learning.

Share this job

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

Get Matched

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up