Client Success Specialist

Otus - Chicago, IL - Full time

Do you have a passion for providing a world-class customer onboarding experience? Do you see yourself as a trusted partner to your customers? Otus, a fast-growing EdTech company based at 1K Fulton in the West Loop of Chicago, is looking to expand our team!  

As the Client Services Specialist you will provide product onboarding, training and guidance to our customers to ensure their initial and continued adoption and success of Otus.  As an early member of a growing team, you must possess a strong work ethic and be upbeat, driven, intelligent, well-organized, articulate, share a passion for making people smile, learning new technology and thrive in a fun, fast-paced environment. 

Primary Responsibilities

- Work with customers and sales team to identify and understand customer requirements that need to be addressed in both onboarding and ongoing training- Handle customer technical cases during the onboarding process, managing any questions, issues, and other items for follow-up

- Help improve customers' product knowledge and offer guidance on best practices to ensure adoption and success

- Create, deliver and maintain onboarding material- Possess an in-depth understanding of Otus

- Develop and maintain clients relationships with new users

Secondary Responsibilities

- Perform other as-needed business activities that typically exist in a small, but growing, software company

Desired Skills & Experience

- Strong technical skills and ability to quickly learn and become a subject matter expert on a new - product and ongoing product changes

- Previous professional experience with the creation and delivery of technical software training

- Exceptional customer service skills and customer-facing onboarding/training experience

- Excellent presentation and facilitation skills and the ability to lead a positive, productive session either in person or via webinar 

- Solid experience in project management

- Knowledge and experience with SaaS services/cloud technologies

- Ability to work independently as well as collaboratively within the team and across various departments

- Strong analytical skills, detail oriented and ability to prioritize, effectively multi-task and meet deadlines

- A willingness and ability to "dive right in", be effective, and make a difference- Curiosity about "how things work" and "how to make them better"


- Competitive Salary and Options- Medical / Dental / Vision Insurance / 401K

- Paid PTO- Team networking and Social Events

- Really smart colleagues who like to work hard and play hard

- Amazing office building with gym, rooftop deck, frequent social events, shuttle from train and el stations, and more!


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills of required employees assigned to this position. Therefore employees may be required to perform additional job tasks required by the manager.Otus, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Otus, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Otus, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Otus, LLC's employees to perform their job duties may result in discipline up to and including discharge.

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Customer Implementation / Customer Success

Experience Level

Entry Level


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