Client Success Partner

BrightBytes - San Francisco, CA - Full time


The Client Success Partner (CSP) will be responsible for cultivating, deepening, and growing relationships with existing K-12 customers at the school, district, and service agency leadership level. The Client Success Partner success is focused on customer adoption, renewal, rate of upgrades and add-on purchases, and ongoing program participation.The CSP will serve as a thought leader and will successfully partner with organizations in data collection, analysis, and integration.

RESPONSIBILITIES

- Own end-to-end client lifecycle post-sale with assigned clients, which include: client onboarding, adoption, retention, and expansion

- Act as a single point of contact for regionally assigned clients and drive success through engagement activities, including data collections, data review sessions, next step assessments, quarterly business reviews and new product introductions

- Manage a prioritization system that keeps all accounts engaged with a focus on aligning data to annual goals, as well as supporting client action-planning and communication with stakeholders

- Serve as an expert on the Clarity platform, pairing clients’ organizational needs with BrightBytes solutions and ensuring knowledge transfer to clients on best practices to deliver measurable ROI

- Foster long-term client relationships and expand the number and range of key stakeholder relationships

- Develop and implement sales strategies to expand the number of products and drive the adoption of new services by current clients

- Monitor client health and ensure client satisfaction by developing strong relationships, increasing usage and adoption, actively seeking out customer testimonials, and channeling product feedback appropriately

- Utilize and contribute towards the development and iteration of strategic processes, tools, resources, and training to drive success of service agency programs by focusing on developing client capacity to a) advocate for BrightBytes products, b) drive adoption within their region, and c) support their districts through the client lifecycle.

- Manage school, district and service agency accounts typically less than $30,000 with a Book of Business around $500,000

- Work collaboratively with teams to develop and iterate on CSP resources and collateral in a timely manner

- Coordinate with the services group to ensure that key customers obtain multi-level attention when required

- Able to travel approximately 10% as needed to meet with clients for on-site planning and associated trainings

- Other duties as assigned by manager

ABOUT YOU

- You are passionate about improving student learning and making a positive difference in the lives of school leaders, teachers, and students

- You balance and deliver results in a fast-paced environment- You possess an entrepreneurial spirit and take ownership of improving processes and outcomes

- You are a fun, energetic, and collaborative team player who is fueled by goal-setting and achievement

- You are a life-long learner and stay current on educational trends and policies

- You are intelligent, creative, and an empathetic listener

REQUIRED SKILLS AND EXPERIENCE

- Have 4+ years experience in the K-12 educational space or at an educational technology company

- Have 3-5 years experience driving accountability through data and metrics

- Demonstrate excellent communication skills, with an emphasis on all forms of written communication

- Comfortable and possesses a proven track record with presenting in front of medium to large groups of educational leaders and stakeholders

- Possess a strong ability to have strategic conversation with educational leaders

- Have a proven ability to organize and prioritize against competing needs

- Have experience and comfort navigating organizational hierarchies

- Bachelor’s Degree required; Graduate degree preferred

Please include a cover letter with your resume indicating: 1) why you are interested in working at BrightBytes and 2) what you bring to this role.

Apply Now

Experience Level

1 to 10 years

BrightBytes

About BrightBytes

BrightBytes improves learning for millions of students globally through the use of learning analytics and industry research. The company's flagship product, called Clarity, is an online platform that gives educational leaders everything they need to make faster, better decisions in schools. More than 10% of U.S. schools use Clarity, and hundreds more purchase the platform every week. 

BrightBytes is a mission-driven organization founded by educational practitioners, education researchers and industry experts who care deeply about the education space. One of the founders is Rob Mancabelli, an internationally recognized thought leader in the field of educational leadership and the co-author of the award-winning book, Personal Learning Networks. BrightBytes hires mission-driven individuals who are eager to apply their educational expertise in a fast-paced, fun, entrepreneurial environment that delivers the tools that educators need to improve children's lives.

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