Client Success Manager

KickUp, Inc. - Philadelphia, Pennsylvania or Remote - Full time

We are on a mission to drive educator professional growth using data, and we are looking for a Client Success Manager to join our growing team. We are known for our hands-on approach to Client Success, and Client Success Managers (CSMs) work closely with our district partners to build capacity. Acting as both relationship-builders and product-experts, CSMs play a dynamic role in driving innovation both internally and externally.

About the Role

In the Client Success Manager role, you would:

  • Work directly with senior education leaders, post-sale, to establish a vision for using KickUp's platform and data to drive improvement.
  • Develop and project-manage implementation plans to help clients meet their goals.
  • Serve as an expert on the KickUp platform and configure our platform to meet clients’ needs.
  • Provide training and support to build capacity for our clients.
  • Collaborate with a team of Client Success Managers to build industry knowledge and share innovative practices across our community of clients.
  • Collaborate with our Product and Engineering teams to inspire future opportunities for product innovation.
  • Collaborate with Sales and Marketing teams in their efforts to share the stories of our clients.

About You

We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We are committed to growth and we encourage you to apply if you meet a majority of the qualifications and this role is aligned with your career trajectory and interests.

You might be a good fit if you...

  • are a problem-solver. You find joy in solving problems and making the work of others more efficient or effective. You're persistent and respond to challenges in a helpful, solutions-oriented way.
  • build value add-relationships. Maybe you've been in a client facing role before. You ask questions and listen actively to solve clients' problems. You anticipate technical and organizational hurdles, communicate clearly, and are a dependable resource to add value to high level stakeholders.
  • have education DNA. You have been in an education-focused setting or have a passion for enabling educator growth.
  • can train or scaffold learning for adults. Maybe you've facilitated trainings before or maybe you have a knack for showcasing how to effectively use a piece of software to accomplish a goal. You can communicate in a user-centered way to meet the needs of a diverse client base.
  • learn technology quickly. Technology excites you. You have a knack for learning new tools, know your way around a spreadsheet, and understand how to use software to meet varied needs.
  • are proactive and organized. You can maintain momentum on multiple projects at once and are stimulated by a fast-paced environment
  • take ownership of business outcomes. You are comfortable with taking ownership of complex projects and owning business outcomes such as retention and expansion.
  • share KickUp's values. You are both mission-driven and business smart. You regularly seek out, reflect on, and apply feedback. You collaborate effectively with others to implement solutions to shared challenges. You are constantly testing new ideas, adapting and improving.

Position Details

This is a full time position that can be performed remotely. Our team is remote-first, however we will be re-opening offices in Old City, Philadelphia as an optional workspace. The salary range for this position is $55,000 - $75,000, with growth potential.

Bring Your Whole Self

We believe diversity breeds innovation. We're building a product that improves the way all teachers and all students are supported, and to do that well, we need a workforce that’s representative of the users we serve. We are actively looking to add members to our team who will bring diverse backgrounds, new perspectives, and a willingness to challenge us to improve the work we do every day.

Why you should join KickUp

Our mission is to empower educator professional growth using data. Education is in our team’s DNA, and study after study demonstrates that educators have the single greatest impact on student learning. KickUp exists to help districts grow their teachers through high-quality professional learning and well-coordinated improvement efforts. Your work at KickUp will lead to system-level change in education.

Our team is humble and sharp, with a unique blend of both mission driven and business smart qualities. Because we offer our clients both software and services, we’re able to build deep relationships and garner deep insight into the needs of our users in order to be a highly user-focused team. We work closely together to share learnings, solve cross-team problems, and maintain a cohesive, small-team feel and community spirit as we grow our organization.

Our product is a dynamic professional learning growth platform that helps school districts design, coordinate and assess their professional learning activities, giving educational leaders a coherent and actionable picture of their program's effectiveness.

Benefits

  • We offer competitive salaries, stock options in our growing company, and a variety of medical, dental and vision insurance options.
  • We offer high levels of flexibility and operate as a remote-first team, and additionally have an office located in Philadelphia.
  • We believe in the importance of recharging—and as a result, offer a flexible PTO policy. Most of our employees average between 15-18 PTO days per year in addition to 11+ paid company holidays.
  • We provide opportunities for professional growth and offer individual stipends for professional learning opportunities.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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